Invisible Agency - Audio Specialist Freelance AI Trainer Project

Client: Invisible Agency

Location: Remote

Contract: Freelance

Job Description

A project dedicated to assessing and benchmarking advanced agentic audio models against leading systems. The program’s mission is to evaluate and optimize model performance for real-world customer support use cases.

Responsibilities

• Create and execute role-play–based evaluation scenarios that simulate realistic customer service interactions across multiple domains, including:
• Flight bookings and travel support
• Financial services
• Telecommunications and technical support
• Contribute to the development of diverse and representative datasets used to assess conversational audio agents.
• Evaluate model performance across a standardized set of qualitative and quantitative metrics.
• Ensure evaluations reflect real customer expectations for clarity, efficiency, and natural conversational flow.

Evaluation Metrics

Model performance is assessed using a combination of conversational, technical, and audio-specific criteria, including but not limited to:

• Task completion accuracy and efficiency
• Conversational naturalness (tone, flow, and coherence)
• Audio comprehension and response quality
• Instruction adherence and contextual understanding
• Basic computer programming literacy, including:
• Understanding of JSON structures
• Familiarity with functions and methods
• Ability to reason about structured data and simple logic
• Technical communication clarity when handling support-style problem-solving

Technical & Equipment Requirements

• Strong verbal communication skills in a simulated customer support context
• English proficiency including fluency across all language skills: reading, listening, writing, and speaking.
• Access to a high-quality microphone to ensure clean, reliable audio input during evaluations
• Comfort working with structured prompts, evaluation rubrics, and technical guidelines
• Device capable of running audio recording software and opening large technical documentation

Additional Information

We offer a pay range of $11 to $31 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor, you’ll supply a secure computer and high-speed internet; company-sponsored benefits such as health insurance and PTO do not apply.

Job title: Audio Specialist – AI Trainer

Employment type: Contract

Workplace type: Remote

Seniority level: Mid-Senior Level