Karsh Hagan - Senior Experience Designer

UX Designer is needed in Denver, United States.

Client: Karsh Hagan

Location: Denver, CO

Contract: Contract, Freelance

Job Description

The Senior Experience Designer plays a key role in shaping and delivering intelligent, user-centered brand experiences across digital ecosystems. This individual leads research, testing, and experience architecture initiatives while partnering closely with strategy, creative, media, and development teams. This role combines hands-on design leadership with experimentation and optimization expertise. The ideal candidate is equally comfortable building prototypes, leading usability sessions, launching A/B tests, and presenting insights to clients. They contribute meaningfully to the agency’s innovation capability and help operationalize emerging tools and technologies.

Core Responsibilities

Experience Strategy & Architecture

• Lead journey mapping, persona development, and experience frameworks across client engagements.
• Translate business and brand objectives into scalable experience ecosystems.
• Architect omnichannel experiences that connect content, media, data, and technology.
• Contribute to innovation roadmaps and opportunity identification.

Research Leadership

• Plan and lead qualitative and quantitative user research initiatives.
• Conduct moderated and unmoderated usability testing using platforms such as Userlytics or comparable tools.
• Design research studies that validate new product features, campaign concepts, or digital enhancements.
• Synthesize insights into actionable recommendations tied to business outcomes.

Testing & Optimization

• Develop and manage structured experimentation programs using tools such as VWO, Optimal or similar platforms.
• Design A/B and multivariate tests aligned to defined KPIs (conversion, engagement, retention).
• Analyze performance data and present findings clearly to internal teams and clients.
• Create repeatable testing frameworks that support continuous optimization.

Design Execution & Prototyping

• Create high-quality wireframes, interaction models, and prototypes.
• Build rapid MVP prototypes to support innovation initiatives and pitch efforts.
• Contribute to and evolve design systems.
• Ensure accessibility, usability, and performance best practices are applied.

Client & Cross-Functional Collaboration

• Present research findings and experience concepts to client stakeholders.
• Facilitate working sessions or design sprints.
• Collaborate closely with developers to ensure design feasibility and fidelity.
• Partner with media and analytics teams to align testing efforts with performance goals.

Requirements

• 4-6 years of experience in UX, digital product design, service design, or related fields.
• Demonstrated ability to independently lead experience workstreams.
• Strong portfolio showcasing research-informed design and measurable outcomes.
• Hands-on experience with usability testing platforms (e.g., Userlytics) and experimentation tools (e.g., VWO or similar).
• Proficiency in Figma and modern prototyping tools.
• Solid understanding of analytics, conversion optimization, and behavioral insights.
• Strong presentation and facilitation skills.

Preferred Attributes

• Experience in agency environments serving regional or national brands.
• Exposure to AI-enabled personalization or emerging digital platforms.
• Comfort navigating ambiguity and building structure within evolving innovation initiatives.
• Balanced mindset: creative thinker with analytical discipline.

Success Metrics

• Successful execution of research and experimentation programs.
• Demonstrable UX improvements tied to business KPIs.
• Quality and scalability of experience architecture.
• Increased client confidence in the agency’s innovation capabilities.
• Contribution to new business or expanded scopes.

About the Interview Process

We like to keep it simple and transparent. Here’s what the process may look like:

Round 1: A friendly chat with our Director/Hiring Manager.

Round 2: An interview with our Director/VP.

Note: Depending on the position, there might be a small assignment along the way to showcase your skills and creativity. Don’t worry - we’ll let you know in advance!

Additional Information

Heads up: At this time, we do not offer Visa sponsorship or relocation services.

MM/KH is an Equal Opportunity Employer.

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