2coms - Hiring || Salesforce Service Cloud Developer - Bangalore

Developer is needed in Bangalore, India.

Client: 2coms

Location: Bangalore North, KA, in

Contract: Freelance

Job Description

We are seeking a seasoned Salesforce Service Cloud Developer to play a pivotal role in designing, implementing, and optimizing customer service solutions on the Salesforce platform. With 10-15 years of experience, this individual will lead end-to-end Service Cloud implementations, ensuring seamless integration of business processes with technical capabilities. The ideal candidate will bring deep expertise in Omni-Channel, a strong foundation in Salesforce administration, and proven experience working closely with business stakeholders to translate requirements into scalable, high-performance solutions. This role is critical to enhancing customer service efficiency, driving digital transformation, and delivering exceptional user experiences across the organization.

Responsibilities

• Lead end-to-end implementation of Service Cloud solutions, from requirements gathering to deployment and post-launch support.
• Design and develop custom workflows, process builders, flows, and Apex code to meet complex business needs.
• Configure and optimize Omni-Channel to enable intelligent routing of service cases across multiple channels.
• Collaborate with Business Analysts and stakeholders to gather, analyze, and translate business requirements into technical specifications.
• Ensure system integrity through rigorous testing, documentation, and adherence to Salesforce best practices.
• Provide technical guidance and mentorship to junior developers and administrators.
• Maintain and enhance existing Service Cloud configurations to support evolving business demands.

Requirements

• 10-15 years of professional experience in Salesforce development and administration.
• Minimum 3-4 years of hands-on experience in full lifecycle Service Cloud implementations.
• Proven expertise in Omni-Channel configuration and integration.
• Valid Salesforce Administrator certification and Service Cloud Consultant certification (or equivalent).
• Strong analytical and problem-solving skills with a BA-level understanding of business processes.
• Experience working in hybrid or remote team environments.
• Familiarity with Agile/Scrum methodologies and continuous integration practices.
• Location - Bangalore (Hybrid).

Additional Information

This role is critical to enhancing customer service efficiency, driving digital transformation, and delivering exceptional user experiences across the organization.