Novalink Solutions LLC - Sr. ServiceNow Developer - Remote

Developer is needed in Athens, United States.

Client: Novalink Solutions LLC

Location: Athens, GA, us

Contract: Freelance

Job Description

The University System of Georgia (USG) is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of the current ServiceNow implementation and provide development guidance/support related to re-implementation efforts. This role requires a self-starter capable of tackling development, backlog, enhancing self-service capabilities, and optimizing the ServiceNow platform.

The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and strong communication skills to collaborate effectively with technical teams and business stakeholders.

Key Responsibilities

Development & Backlog Execution: Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items while utilizing platforms, workflow, and Flow Designer capabilities for process automation.

Service Portal & Catalog Management: Create and enhance complex Service Catalog items and update/support the Service Portal/Employee Center to improve user experience and self-service adoption.

Knowledge Management: Maintain the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.

Implementation & Integration: Perform full lifecycle implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design, as well as support design for robust integration between ServiceNow and third-party business systems.

Reporting & Dashboards: Create, configure, and maintain ServiceNow reports and dashboards to provide actionable insights to key stakeholders.

Documentation: Author clear, concise technical documentation (processes, procedures, and day-to-day tasks) using the ServiceNow Knowledge Base module.

Requirements

Implementation Experience: Must have direct, hands-on experience implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major module deployment, or system migrations).

Experience: Minimum of 3-5 years of hands-on experience as a ServiceNow Developer/Administrator.

Core Module Expertise: Strong technical knowledge and implementation experience with:

• ITSM (Incident, problem, change, knowledge, and catalog/request management)
• CSM (Customer Service Management)

Secondary Module Exposure: Working knowledge and experience with HRSD (Human Resources, Service Delivery) and CMDB.

Technical Proficiency: Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI Policies, and integration protocols (REST/SOAP).

Process & Change Management: Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.

Soft Skills and Professional Attributes:

• Autonomy: Proven ability to work independently, manage time effectively, and drive assignments/projects to successful completion.
• Communication: Excellent written and verbal communication skills, with a talent for drafting clear business correspondence and technical documentation.
• Diplomacy & Problem-Solving: Exceptional customer service skills with the ability to respond sensitively and effectively to critical or high-pressure issues.
• Collaboration: A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.
• Adaptability: Highly organized, flexible, and capable of prioritizing tasks in a fast-paced environment.

Preferred Qualifications

Industry Experience: Prior working experience within Higher Education, institutions/systems of Government entities (Federal, state or local) is highly desirable.

ServiceNow-Related Certifications: Certifications such as Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), and ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM are preferred.

Additional Information

This role requires a candidate who can ramp up immediately and effectively contribute to ongoing and upcoming ServiceNow initiatives in the organization.