Infrabyte Technology Solution Pvt Ltd - Salesforce AgentForce Specialist/Developer(5-6yrsmust)

Developer is needed in India.

Client: Infrabyte Technology Solution Pvt Ltd

Location: Hyderabad,Noida,Bangalore,chennai,Pune, DL, in

Contract: Contract

Job Description

This is a remote position.

A Salesforce Agentforce Developer is responsible for designing, building, and optimizing AI‑powered solutions in Salesforce using Agentforce, Co‑Pilot, and related technologies, while ensuring scalability, quality, and customer experience.

Key Responsibilities

• Agentforce Implementation: Design, configure, and deploy Agentforce agents in Salesforce for customer‑facing and internal service scenarios. Create agent instructions, topics, and actions using Agentforce Studio and prompt‑engineering best practices.
• Integration with Data Cloud: Connect Agentforce with Salesforce Data Cloud to enable context‑aware AI responses using unified customer and case data.
• Apex & Flow Development: Build Apex classes, triggers, and Flows to support agent actions, data cloud events, and system‑to‑system integration.
• Prompt Engineering: Develop and optimize Einstein Prompt Builder templates for use cases like case summarization, recommended actions, anomaly detection, and knowledge retrieval.
• AI Model Integration: Integrate Einstein AI models, approved third‑party LLMs via Model Builder, and RAG frameworks; evaluate and tune AI responses for accuracy and compliance.
• Collaboration: Work with cross‑functional teams, clients, and stakeholders to translate business requirements into technical solutions.
• Troubleshooting & Optimization: Resolve Salesforce and Agentforce technical issues, monitor AI performance, and recommend improvements.
• Documentation & Best Practices: Maintain technical documentation, adhere to Salesforce coding standards, and ensure scalability.
• Mentorship: Train and mentor junior developers on Salesforce and Agentforce best practices.

Requirements

• Experience: 5+ years in Salesforce development; 5+ years Salesforce + 2+ years AI/Data Cloud for advanced roles.
• Technical Skills:
• Salesforce APEX, Lightning Web Components (LWC), declarative tools (Flows, Forms, Workflows).
• Agentforce Studio, Prompt Builder, Model Builder.
• Data Cloud configuration (streams, DMOs, identity resolution).
• API integrations and third‑party service connections.
• Certifications: Active Salesforce Platform Developer I (PD1) or higher; Service Cloud certification preferred.
• Soft Skills: Strong problem‑solving, communication, collaboration, and Agile methodology experience.

Preferred Qualifications

• Additional Salesforce certifications (Service Cloud, Data Cloud).
• Experience integrating AI models and generative AI into Salesforce.
• Proven track record in delivering high‑quality, scalable solutions under tight deadlines.