Cos Bar Retail, LLC - Marketing Assistant

Client: Cos Bar Retail, LLC

Location: Remote

Contract: Temporary

Job Description

The Marketing Assistant supports the day-to-day operations of the company’s e-commerce and marketing initiatives by managing Shopify administration, digital marketing programs, customer engagement, promotional campaigns, and marketplace operations. This role works closely with cross-functional teams to maintain an exceptional online shopping experience, execute marketing campaigns, and ensure operational efficiency across all digital sales channels.

This is a 4 month Temp Position
Key Responsibilities

Digital Marketing & Customer Engagement

• Manage public customer reviews across Yelp, Google, and Apple platforms.
• Administer and optimize the Yotpo Loyalty and Reviews programs.
• Configure and execute customer loyalty campaigns, including bonus points events.
• Monitor customer feedback and support reputation management initiatives.

Marketing Campaigns & Promotions

• Coordinate the planning and execution of corporate marketing campaigns and product launches.
• Configure pricing, discounts, promotional offers, and sales campaigns within Shopify.
• Set up and manage Gift with Purchase (GWP) promotions.
• Assist in developing promotional calendars and campaign execution.

E-Commerce & Shopify Administration

• Maintain the Shopify storefront, including site navigation, content updates, and theme enhancements.
• Manage Shopify apps, plugins, and integrations to improve site functionality.
• Support website backend administration, including payment gateway configurations and system settings.
• Ensure website content is accurate, current, and optimized for the customer experience.

Product & Marketplace Management

• Create and maintain product listings for new and existing products.
• Manage product catalog updates, including discontinued, liquidation, and Return-to-Vendor (RTV) items.
• Support Amazon FBA and FBM marketplace operations, including inventory monitoring, reporting, and platform administration.

Inventory & Order Support

• Monitor inventory accuracy and coordinate inventory synchronization across sales channels.
• Assist with order fulfillment tracking and resolve order management issues, including held orders, tracking discrepancies, and system integration errors.
• Perform weekly inventory and RTV maintenance.

Customer Service

• Provide customer support via email and phone.
• Process returns, exchanges, and customer escalations.
• Collaborate with internal teams to resolve customer concerns promptly and professionally.

Reporting & Administrative Support

• Update weekly Buy This Brand (BTB) and RTV reports.
• Monitor operational metrics and prepare routine reports.
• Support ongoing process improvements and documentation.
• Assist with maintaining integrations between Shopify and downstream business systems.

Requirements

• Associate’s or Bachelor’s degree in Marketing, Business Administration, Communications, or a related field preferred.
• 1–3 years of experience in marketing, e-commerce, or administrative support.
• Experience with Shopify or other e-commerce platforms preferred.
• Familiarity with digital marketing tools and customer review platforms.
• Knowledge of Amazon Seller Central (FBA/FBM) is a plus.
• Proficiency in Microsoft Office Suite, Google Workspace, and Excel.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent written, verbal, and interpersonal communication skills.
• Detail-oriented with strong problem-solving and analytical abilities.

Preferred Skills

• Experience with Yotpo Reviews and Loyalty.
• Understanding of e-commerce merchandising and product management.
• Basic knowledge of website content management and Shopify themes.
• Experience supporting digital marketing campaigns and promotional events.
• Familiarity with inventory management and order processing systems.

Core Competencies

• Marketing Coordination
• E-Commerce Operations
• Shopify Administration
• Digital Customer Engagement
• Promotional Campaign Execution
• Product & Catalog Management
• Customer Service Excellence
• Organization & Time Management
• Communication
• Problem Solving
• Team Collaboration