Dhaka Technologies Limited Company - ServiceNow Application Developer

App Developer is needed in Washington, DC, United States.

Client: Dhaka Technologies Limited Company

Location: Washington, DC, us

Contract: Contract

Job Description

Dhaka Technologies Limited Company is hiring a ServiceNow Application Developer on behalf of a DC Government client. The role supports the development, administration, and ongoing enhancement of the agency’s ServiceNow platform within the Office of Data and Technology. This position plays a critical hands-on role in configuring, maintaining, and evolving ServiceNow to support district-wide business processes across multiple modules, including Source-to-Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), IT Asset Management (ITAM), and other modules. The ideal candidate should have strong platform fundamentals and the ability to effectively interact with non-technical stakeholders in a large public-sector organization, ensuring solutions are scalable, user-centered, secure, and aligned with agency operational priorities.

Requirements

Minimum Qualifications:
• Bachelor’s degree in Information Technology, Computer Science, a related field, or equivalent professional experience.

• Five or more years of hands-on ServiceNow administration experience, including ownership or co-ownership of a ServiceNow instance.

• Strong foundational knowledge of the ServiceNow platform, including:

◦ Forms, lists, tables, and dictionary configuration

◦ Business Rules, Client Scripts, UI Policies, and UI Actions

◦ Roles and Access Control Lists (ACLs)

◦ Update sets and platform administration

• Proficiency in JavaScript for ServiceNow scripting, including business rules, client scripts, and UI policies.

• Demonstrated experience integrating ServiceNow with external systems via REST and SOAP APIs.

• ITIL Foundation certification or equivalent IT Service Management (ITSM) process knowledge.

Preferred Qualifications:
• ServiceNow Certified Application Developer (CAD) certification.

• Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, Customer Service Management (CSM), or Security Operations (SecOps).

• Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.

• Experience working in a public sector, K-12, education, or other highly regulated environment.

Essential Responsibilities

The ServiceNow Application Developer will:

• Serve as a primary administrator for the agency ServiceNow instance, supporting day-to-day service operations and maintenance.

• Configure and maintain ServiceNow applications, including forms, lists, workflows and flows, notifications, and reporting.

• Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules.

• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.

• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.

• Coordinate with the Office of the Chief Technology Officer (OCTO) for development, changes, and support.

• Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization.

• Troubleshoot platform issues, resolve defects, and support continuous improvement.

• Develop and maintain technical documentation, including configuration details, process flows, and user guidance.

• Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.