ConfidencEway - QA Engineer – Salesforce & AI Systems

Client: ConfidencEway

Location: Dubai - remote, DU, ae

Contract: Freelance

Job Description

This is a remote position. We are looking for a QA Engineer to help us maintain the quality and reliability of our Salesforce environment as well as our AI-powered products, including chatbots and agent AI systems.

Key Responsibilities

• Design and execute test cases for Salesforce configurations, customizations, and third-party integrations (ERP SAP).
• Evaluate AI chatbots and agent AI systems for accuracy, consistency, and appropriate handling of edge cases and failures.
• Assess multi-step, multi-tool AI workflows to confirm agents behave as intended across an entire task, not just a single response.
• Conduct functional, regression, integration, and user acceptance testing across web and API layers.
• Identify, document, troubleshoot, find root cause and track defects, working closely with the development team through to resolution.
• Maintain clear and thorough test documentation for both conventional features and AI-driven functionality.
• Support automation testing initiatives where relevant, or help establish them if they do not yet exist.
• Work with product and engineering teams to translate requirements into meaningful test coverage.

Requirements

• 2–5 years of professional experience in quality assurance or software testing.
• Practical experience testing Salesforce, including workflows, custom objects, or integrations.
• Experience testing AI chatbots, conversational AI, or agent AI systems.
• Solid grounding in QA fundamentals, including test case design and defect lifecycle management.
• Ability to test systems where outcomes are not always fixed or fully predictable.
• Strong written communication skills, particularly when explaining AI behavior to non-technical stakeholders.
• Ability to work independently and reliably in a remote setting.

Preferred Qualifications

• Experience with automation testing tools such as Selenium, Playwright, or Cypress.
• Familiarity with API testing tools such as Postman.
• Exposure to prompt evaluation or LLM output assessment methods.
• Relevant Salesforce certifications.