Maarut - RQ00778 - UX Designer - Senior

UX Designer is needed in Toronto, Canada.

Client: Maarut

Location: Toronto, ON, ca

Contract: Contract

Job Description

The Senior UX Designer will perform duties based on priorities established by the designated City authority. The candidate will lead user experience design for complex digital products and services, ensuring accessibility and collaboration among multidisciplinary teams.

Requirements

• A minimum of seven years of professional experience in user experience, user interface, interaction, product, or service design, including senior-level responsibility for complex digital products or services.
• Extensive experience planning and conducting discovery, user research, stakeholder interviews, usability testing, and evidence synthesis, and translating findings into prioritized design recommendations.
• Extensive experience creating user journeys, task flows, service blueprints, information architecture, wireframes, interactive prototypes, and high-fidelity responsive designs for web and mobile services.
• Advanced proficiency with Figma, including components, variants, libraries, prototyping, file organization, documentation, and developer handoff.
• Experience designing and documenting accessible digital experiences in accordance with AODA and the WCAG version and conformance level specified by the City.
• Experience contributing to, extending, and applying design systems, including reusable components, patterns, tokens, interaction guidance, content guidance, and governance practices.
• Experience designing complex public-facing or enterprise digital services, including navigation, search, forms, validation, error handling, empty states, loading states, and other relevant interaction states.
• Experience collaborating with multidisciplinary teams, including researchers, content specialists, accessibility specialists, developers, product and project leads, business stakeholders, and senior decision-makers.
• Experience facilitating in-person and remote workshops, design critiques, playback sessions, and decision-making activities; building consensus; and presenting recommendations to technical and non-technical audiences.
• Experience preparing implementation-ready specifications, supporting developer handoff, participating in design-quality reviews, and resolving design and accessibility issues during implementation.
• Strong written, verbal, facilitation, analytical, organizational, and stakeholder-management skills.

Portfolio Requirements

• The proposal must include a portfolio or case studies demonstrating at least three relevant projects, including:
• The candidate’s role and responsibilities
• The project context, users, constraints, and objectives
• Research and design methods used
• Key design decisions and supporting evidence
• Accessibility and inclusive-design considerations
• Collaboration and implementation approach
• Measurable outcomes, lessons learned, or resulting improvements
• The City may request that the candidate present selected case studies during the interview.

Experience Considered Assets

• Post-secondary education or certification in user experience design, interaction design, service design, human-computer interaction, information architecture, accessibility, or a related discipline.
• Experience delivering digital services in a municipal, broader public-sector, or regulated environment.
• Experience with content design, search optimization, analytics, or service performance measurement.
• Experience providing coaching, mentorship, or knowledge transfer to design teams and multidisciplinary partners.
• Familiarity with agile product delivery and public-sector procurement or governance processes.

Deliverables

• Discovery and UX assessment: Deliver a prioritized findings report identifying user needs, pain points, design debt, risks, and opportunities.
• Research plan and findings: Deliver findings with evidence, accessibility considerations, and prioritized recommendations.
• User journeys and information architecture: Produce journey maps, task flows, service blueprints, and content recommendations.
• Interaction design and prototypes: Deliver high-fidelity Figma designs for prioritized journeys.
• Design-system contributions: Deliver reusable components and document any deviations from the City’s design system.
• Usability validation: Conduct usability testing and deliver test reports showing findings and recommended next steps.
• Accessibility assurance: Complete accessibility reviews and deliver an accessibility checklist and recommendations.
• Developer-ready design handoff: Provide organized Figma files and participate in implementation reviews.
• Stakeholder engagement and decision records: Maintain a decision log recording feedback and decisions made.
• Design backlog and progress reporting: Maintain a prioritized UX backlog and provide regular status updates.
• Knowledge transfer and close-out: Deliver a final package for City staff to maintain after the contract ends.

Must Haves

• A minimum of seven years of professional experience in user experience, user interface, interaction, product, or service design.
• Extensive experience in discovery, user research, usability testing, and design recommendations.
• Experience in creating user journeys and high-fidelity designs for web and mobile services.
• Advanced proficiency with Figma.
• Experience in designing accessible digital experiences in compliance with AODA and WCAG.
• Experience with design systems and reusable components.