Encore Global - Seasonal Event Technician (Audio Visual) | Part Time | Sept 2026 May 2027 | The Boca Raton Resort

Sound Engineer is needed in Boca Raton, United States.

Client: Encore Global

Location: Boca Raton, FL

Contract: Part-time

Job Description

A Technician is responsible for the set up and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

This is a seasonal part-time Audio-Visual Technician position with an anticipated end date of May 2027. The role includes full-time benefits, overtime, and hands-on training to support career growth and advancement. Based on business needs and individual performance, you may be eligible to reapply for future opportunities.

Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on-site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses equipment sheets to determine the equipment scheduled for setup and strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required; Associate’s degree preferred.
• External applicants must complete training and certifications required for this position within 60 days of start date.
• Internal applicants must meet training and certification requirements as determined by Encore’s Global Learning Training Program.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members that may operate company vehicles.
• Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Instills Trust
• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will be exposed to high-end audio-visual equipment and electrical components and may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status, including days, evenings, weekends, and holidays.

Compensation

Hourly Pay Range: $15.64 - $20.33. The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on various factors including location, travel, relevant work experience, or particular skills and expertise. Some positions may also be eligible for potential overtime, bonuses, or incentives.

Inclusivity Commitment

Encore is committed to providing the best benefits options for employees and their families. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.