Ledgent Technology - Cloud Engineer II

Cloud Developer is needed in Newport Beach, United States.

Client: Ledgent Technology

Location: Newport Beach, CA

Contract: Contract

Job Description

Roth Staffing is looking for a Cloud Engineer II for a client in Newport Beach, CA; Omaha, NE; or Charlotte, NC. This temporary position involves supporting the Next Gen Contact Center modernization over a period of up to 6 months. The role focuses on Amazon Connect, Salesforce Voice integration, API development, IVR and self-service enhancements, automation, testing, and technical documentation. The contractor will work closely with Unified Communications, Salesforce, cloud engineering, security, and delivery teams to build, configure, validate, and support solutions that enhance customer and agent experiences.

Requirements

Experience You Will Bring:

• 2+ years of hands-on development or technical delivery experience in cloud contact center, enterprise application, or customer engagement environments.
• Experience with Amazon Connect or a similar cloud contact center platform.
• Experience with Salesforce, Salesforce Voice, or CRM-based contact center integrations.
• Working knowledge of API integrations, payloads, troubleshooting, and integration flows.
• Development experience with Node.js, JavaScript, Python, TypeScript, or similar languages.
• Familiarity with AWS services commonly used with Amazon Connect.
• Experience with Terraform, Git, CI/CD pipelines, Azure DevOps, or comparable DevOps tools.
• Understanding of IVR design, call flows, routing, queues, prompts, chat, self-service, and omni-channel contact center concepts.
• General understanding of cloud security, access controls, logging, monitoring, and secure development practices.
• Ability to communicate clearly with technical and non-technical partners.

What Will Make You Stand Out:

• Direct experience with Salesforce Voice and Amazon Connect implementations.
• Experience with AI-enabled contact center capabilities, including Amazon Lex, conversational bots, GenAI IVR, agent assist, call summarization, or speech analytics.
• Experience with secure cloud architecture, CloudFront, API Gateway, identity and access controls, or secrets handling.
• Experience with serverless architecture, event-driven integrations, Terraform, or structured release pipelines.
• Experience supporting chat, web, email, or other omni-channel contact center capabilities.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

Technical Skills

Must Have:

• 2+ years of hands-on development or technical delivery experience in cloud contact center, enterprise application, or customer engagement environments.
• Development experience with Node.js, JavaScript, Python, TypeScript, or similar languages.
• Experience with Amazon Connect or a similar cloud contact center platform.
• Experience with Salesforce, Salesforce Voice, or CRM-based contact center integrations.
• Experience with Terraform, Git, CI/CD pipelines, Azure DevOps, or comparable DevOps tools.
• General understanding of cloud security, access controls, logging, monitoring, and secure development practices.
• Understanding of IVR design, call flows, routing, queues, prompts, chat, self-service, and omni-channel contact center concepts.
• Working knowledge of API integrations, payloads, troubleshooting, and integration flows.

Nice To Have:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

Pay Rate

Hourly Pay Rate: $61.00 -to- $68.38 for Newport Beach, CA

Hourly Pay Rate: $56.00 -to- $61.60 for Omaha, NE -or- Charlotte, NC