I8IS INC. - Senior Software Engineer – Genesys IVR / Conversational AI

Software Engineer is needed in Jersey City, United States.

Client: I8IS INC.

Location: Jersey City, NJ, us

Contract: Contract

Job Description

As a Senior Software Engineer, you will work with a highly talented team delivering next-generation customer self-service solutions using Genesys technologies. This role involves leveraging tools such as Microsoft Copilot and other AI technologies to improve productivity and accelerate solution delivery. The successful candidate will possess significant experience across multiple software implementations and have a strong depth and breadth in IVR and Genesys technologies, as well as experience with conversational AI, chatbots, voice bots, and cloud-based contact center platforms.

Your responsibilities will include the design, development, testing, deployment, and support of IVR, voice, and chat solutions in a cloud environment, adhering to established engineering and quality best practices. You will partner with business and technology teams to ensure solutions align with strategic objectives and deliver desired outcomes, driving the evolution of customer experiences through AI-powered contact center capabilities.

Requirements

Primary Skill: Genesys IVR

Required Qualifications:

• Strong AI skills with experience in using MS Copilot for data extraction, transformation, reporting, and analysis.
• Proficiency in handling senior management expectations - Tech and Line of Business (LoB).
• Strong presentation and analytical skills.
• Proficient in SQL, including joins, aggregations, and optimization.
• Experience with data mapping, business rules documentation, and report validation.
• Experience in creating reports, datasets, workflows, and analytical outputs using large volumes of data.
• Hands-on experience with data extraction, transformation, reporting, and analysis.
• Ability to interpret business requirements and convert them into technical logic and reporting solutions.
• Strong analytical and problem-solving abilities with attention to detail.
• Experience in data quality checks, reconciliation, exception reporting, and metric generation.
• Ability to troubleshoot data issues, performance issues, and reporting discrepancies.
• Good communication skills for collaboration with business users, technology teams, and data stakeholders.
• Strong proficiency in UX/UI design using GitHub Copilot and Microsoft Copilot for creating wireframes and user journeys.
• Experience leveraging AI-assisted development tools for generating front-end code, reusable UI components, responsive designs, and accessibility-compliant user experiences.
• Ability to translate business requirements into intuitive, user-centric designs, collaborating effectively with stakeholders.
• Strong analytical and design-thinking skills with experience in usability testing, design optimization, rapid prototyping, and iterative enhancement of digital experiences.

Additional Information

Job Location: Jersey City, NJ/ Pennington, NJ (3 Days onsite, 2 Days Remote) Hybrid role.

Job Type: 12+ Months contract.

Pay Range: $60/hr on W2.