Maarut - RQ00786 - UX Researcher - Senior

UX Designer is needed in Toronto, Canada.

Client: Maarut

Location: Toronto, ON, ca

Contract: Freelance

Job Description

The purpose of this request is to acquire a resource to support and deliver assigned CX/UX activities and artifacts across one or more Pb4P workstreams, working under the direction of CX/UX Leads and/or Senior Managers. The resource will collaborate with users, business, clinical, product, change management, technical and vendor partners to gather qualitative and quantitative insights, validate workflows and support user-centred product and service design outcomes that help reduce administrative burden for clinicians and health care providers.

Requirements

Required Skills:

• Experience developing research plans and supporting participant recruitment, including defining research objectives, methods, participant criteria, screeners, scheduling, discussion guides, consent/privacy materials and honorarium management.
• Experience conducting CX/UX research, including user interviews, usability testing, heuristic evaluations, surveys and secondary research.
• Strong ability to synthesize qualitative and quantitative research findings into clear, prioritized and actionable insights, themes, pain points, risks and opportunities.
• Significant hands-on experience translating research insights and requirements into user-centred UX/UI designs for complex web-based applications.
• Proven experience applying Customer Experience and Service Design approaches, including development of personas, journey maps, service blueprints and user flows.
• Strong workflow and task-flow analysis skills.
• Experience designing inclusive, accessible digital services that meet AODA and WCAG 2.1 Level AA expectations.
• Experience working with UI guidelines, design systems, and accessibility standards in tools such as Figma or Adobe XD.
• Strong written, verbal and facilitation skills.
• Ability to liaise effectively with cross-functional leads.
• Ability to work independently with some direction.

Desired Skills:

• Certification, training or demonstrated professional development in CX, UX, Service Design, Human-Centred Design.
• Experience supporting complex digital health or public sector initiatives.
• Experience working across multiple concurrent products or workstreams.
• Familiarity with health care provider workflows or digital health solutions.
• Experience supporting Voice of Customer programs.
• Experience using collaboration tools such as Miro or FigJam.

Required Experience:

• Experience with research planning, execution, synthesis and presentation of actionable insights.
• Experience creating experience artifacts such as user flows, service blueprints, prototypes, wireframes, design mock-ups.
• Experience with cross-functional workstream delivery, facilitation support, and documentation.
• Experience designing solutions for complex digital workflows in a highly regulated environment.
• Hands-on experience designing and testing for AODA/WCAG 2.1 Level AA compliance.

Deliverables

Deliverables include, but are not limited to, the following Pb4P-related workstreams: eReferral/Standardized Referral Forms (SRF) and Central Intake:

• Research plans, including usability testing screeners and discussion guides.
• Comparative analysis.
• Personas.
• Current and future-state user flows.
• Service blueprints.
• User journey maps.
• Heuristic evaluation report with prioritized recommendations.
• Research synthesis and insights reports with prioritized recommendations.
• UX/UI guidelines.
• Product design wireframes and final mockups.
• Draft UI copy decks and translations.
• AODA audit report with list of prioritized defects.
• Artifact review packages or approval-ready artifacts.
• Regular status reports to leadership.

Must Haves:

• End-to-end UX/CX research — 7+ years.
• Research planning, participant recruitment, conducting usability testing, heuristic evaluations, synthesis, and delivering actionable recommendations.
• Inclusive UX/UI and Service Design for complex digital products — 7+ years.
• Translating research and requirements into user flows, journey maps, wireframes, prototypes, and AODA-compliant designs.
• Cross-functional delivery in a complex regulated environment — 5+ years.