Upstaff - Senior UX Designer

UX Designer is needed in Toronto, Canada.

Client: Upstaff

Location: Toronto, ON, ca

Contract: Contract

Job Description

We are seeking a Senior UX Designer to design and deliver user-centred digital products and services for the Labour and Transportation Cluster within the Ministry of Public and Business Service Delivery and Procurement.

The Senior UX Designer will collaborate with Product Owners, business stakeholders, developers, and project teams throughout the Discovery, Alpha, Beta, and Live phases. Responsibilities include user research, design concept development, prototyping, usability testing, accessibility validation, Agile/Scrum delivery, and continuous product improvement.

Key Responsibilities

• Lead UX discovery activities to understand business objectives, user needs, stakeholder requirements, and the problem space.
• Develop UX deliverables such as Business Model Canvases, 5 Whys analyses, personas, stakeholder maps, strategy maps, problem statements, user storyboards, and service blueprints.
• Plan and conduct user interviews, synthesize research findings, and prepare research reports.
• Facilitate stakeholder showcases, inception activities, workshops, and design sprints.
• Define business KPIs, success measures, product visions, roadmaps, prioritized feature lists, and user-focused solutions.
• Develop and test clickable prototypes, validate hypotheses, and iterate designs based on user feedback and research.
• Conduct usability testing and document findings to support design decisions and product improvements.
• Identify business processes, policies, and practices that may need to change to support new products or services.
• Work within Agile/Scrum teams and participate in stand-ups, sprint planning, backlog refinement, reporting, acceptance activities, and retrospectives.
• Create and validate user stories, user flows, sketches, workflows, and user journey visualizations.
• Collaborate with Product Owners to obtain feedback and sign-off and prepare stories for backlog planning.
• Conduct accessibility compliance testing and regular usability testing throughout delivery.
• Continue user research, usability testing, analytics review, KPI tracking, and accessibility testing after launch.
• Identify and implement continuous improvements based on user behaviour, analytics, feedback, and changing business needs.

Requirements

Mandatory Qualifications and Experience

• Extensive experience applying UX design best practices to digital products and services.
• Strong knowledge of mobile-first and responsive design principles.
• At least three years of relevant experience working on complex projects or products of varying sizes.
• Experience with user-centred design processes and Agile/Scrum methodologies.
• Demonstrated ability to efficiently iterate designs based on research, feedback, and usability testing.
• Experience facilitating user research and usability testing activities.
• Experience creating user interview topic maps, interview scripts, research synthesis, and research findings reports.
• Experience aligning UX activities with project plans, design standards, and delivery objectives.
• Strong collaboration experience with Product Owners, developers, business teams, and other stakeholders.
• Strong communication, facilitation, mediation, presentation, negotiation, and stakeholder engagement skills.
• Experience supporting change management strategies and addressing resistance to change throughout Discovery, Alpha, Beta, Live, or comparable delivery phases.
• Experience delivering products as part of a multidisciplinary Agile team.
• Strong analytical, problem-solving, decision-making, and prioritization skills.
• Ability to manage competing priorities while maintaining alignment with product and project objectives.

UX and Technical Tools

• Expertise with UX and design tools such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin.
• HTML5, CSS3, and JavaScript experience is an asset.
• Exposure to technologies such as React, Angular, or NodeJS is an asset.

Education

• Degree or diploma in Graphic Design or a related discipline.
• Education or certification in Usability, Human-Computer Interaction, or Technical Writing is an asset.

Additional Information

• Location: 87 Sir William Hearst Ave., Toronto, Ontario
• Work Arrangement: Onsite
• Contract Term: October 5, 2026 to March 31, 2027
• Extension: Up to 134 days, with one possible extension term
• Openings: 1
• Client: Labour and Transportation Cluster, Ministry of Public and Business Service Delivery and Procurement
• Security Clearance: Not required
• Travel Expenses: Not provided
• Submission Limit: 1 candidate
• Closing Date: September 30, 2026 at 1:00 PM

Candidates should clearly demonstrate their experience with UX design, mobile-first and responsive design, Agile/Scrum delivery, user research, usability testing, complex projects, and relevant UX software in their resumes.