Upstaff - Senior Software Developer – ServiceNow

Developer is needed in Toronto, Canada.

Client: Upstaff

Location: Toronto, ON, ca

Contract: Contract

Job Description

We are seeking a Senior Software Developer – ServiceNow to support the Cyber Security Division within the Ministry of Public and Business Service Delivery and Procurement.

The successful candidate will provide hands-on ServiceNow development, solution architecture, platform strategy, system administration, and technical leadership in a complex enterprise environment.

Responsibilities include designing, developing, testing, deploying, maintaining, and continuously improving scalable ServiceNow applications, workflows, integrations, automation solutions, portals, and platform enhancements.

• Translate business and technical requirements into detailed specifications and sustainable ServiceNow solutions.
• Develop and maintain ServiceNow applications, workflows, integrations, automation, portals, and Customer Service Management (CSM) solutions.
• Develop and expand data pipelines using extraction, transformation, and loading (ETL) processes.
• Compile, maintain, and unit test data-driven programs.
• Troubleshoot and resolve issues related to implementation, operations, conversion, migration, and deployment.
• Provide solution architecture, technical leadership, platform governance, and support for architecture reviews.
• Develop ServiceNow architecture standards, roadmaps, and platform modernization strategies.
• Support platform transformation initiatives and ensure alignment with business objectives.
• Administer the ServiceNow platform in complex enterprise environments.
• Manage upgrades, patching, releases, cloning, security, configuration, and instance health.
• Manage users, roles, groups, access controls, system configuration, and governance.
• Support platform availability, performance, reliability, and operational excellence.
• Coordinate deployments, change management, operational support, and technical documentation.
• Follow SDLC, Agile/DevOps, testing, deployment, and code-management practices.
• Evaluate emerging ServiceNow capabilities, including AI, Automation Engine, Predictive Intelligence, and Virtual Agent.

Requirements

Mandatory Technical Requirements

ServiceNow Development

• At least 5 years of hands-on ServiceNow development experience.
• Experience with JavaScript, HTML, CSS, and AngularJS.
• Experience with REST/SOAP APIs, Integration Hub, and Flow Designer.
• Experience developing custom ServiceNow applications, workflows, integrations, automation, and platform enhancements.
• Experience with ServiceNow Portals and Customer Service Management (CSM).
• Knowledge of SDLC, Agile/DevOps, testing, deployment, and code-management practices.

ServiceNow Architecture, Strategy, and Governance

• At least 5 years of ServiceNow platform experience.
• 3–5 years of experience in ServiceNow solution architecture and/or platform governance.
• Experience developing ServiceNow roadmaps, architecture standards, and modernization strategies.
• Strong knowledge of ServiceNow platform architecture, CSDM, CMDB, integrations, data models, security, and governance.
• Experience leading solution design, architecture reviews, technical governance, and platform transformation initiatives.
• Ability to translate business requirements into scalable and sustainable future-state solutions.
• Knowledge of ServiceNow AI, Automation Engine, Predictive Intelligence, Virtual Agent, and other emerging capabilities.

ServiceNow System Administration

• At least 5 years of ServiceNow administration experience in complex enterprise environments.
• Experience with platform upgrades, patching, release management, instance cloning, security, and instance health.
• Strong knowledge of user administration, roles, groups, access controls, system configuration, and platform governance.
• Experience maintaining platform availability, performance, reliability, and operational excellence.

Critical Must-Have Requirements

• 5+ years of hands-on ServiceNow development experience.
• ServiceNow Portal development experience.
• Customer Service Management (CSM) experience.
• ServiceNow Certified Implementation Specialist – Vulnerability Response (CIS-VR).
• 5+ years of ServiceNow platform experience.
• 3–5 years of solution architecture and/or platform governance experience.
• 5+ years of ServiceNow system administration experience.
• Experience with JavaScript, HTML, CSS, AngularJS, REST/SOAP, Integration Hub, and Flow Designer.
• Experience with CSDM, CMDB, integrations, data models, security, and governance.
• Ability to work onsite five days per week in Toronto.
• Ability to obtain and maintain the required CRJMC security clearance.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist in ITSM, ITOM, Security Operations, IRM, or an equivalent certification.
• ServiceNow Certified Technical Architect (CTA) is a strong asset.
• ITIL v4 Foundation or higher.

Preferred Experience

• Operational support for ServiceNow development and administration.
• Deployment coordination and release support.
• Change management and technical documentation.
• ServiceNow platform modernization and transformation.
• Experience working in large, complex enterprise environments.

Additional Information

• Location: 222 Jarvis Street, Toronto, Ontario.
• Work arrangement: Onsite, five days per week.
• Contract period: October 5, 2026 to March 31, 2027.
• Security clearance: CRJMC.
• Openings: 1.
• Submission limit: 1 candidate.
• Closing date: October 1, 2026 at 10:00 AM.

Only one candidate may be submitted. Candidates should demonstrate a strong match against the mandatory ServiceNow development, Portal/CSM, CIS-VR certification, architecture, governance, and administration requirements.