Software Resources, Inc. - Technical Writer Identity & Access Management (IAM)

Writer is needed in Seattle, United States.

Client: Software Resources, Inc.

Location: Seattle, WA

Contract: Contract

Job Description

Software Resources is seeking a Technical Writer and Change Management Specialist for a long-term contract with a major corporation in Seattle, WA. The role will support an Identity and Access Management (IAM) transformation focused on improving the end-user experience, consolidating technology platforms, strengthening information security, and improving employee lifecycle management.

The successful candidate will create clear, accessible documentation for IAM products, platforms, and processes while supporting organizational change management and adoption initiatives. This role will collaborate with Organizational Change Management, Service Management, Engineering, Identity Operations, product owners, and leadership teams.

Technical Writing Responsibilities

• Develop, edit, and maintain user-friendly technical documentation for IAM products, platforms, and processes.
• Translate complex technical concepts for technical and non-technical audiences, including leadership, end users, and application owners.
• Document functional changes, operational processes, and adoption workflows.
• Create training materials, FAQs, job aids, user guides, and other support content.
• Participate in Agile ceremonies, including sprint planning and backlog refinement.
• Maintain IAM content repositories, ensuring accuracy, accessibility, and version control.

Organizational Change Management Responsibilities

• Support change management deliverables, including change approaches, stakeholder analyses, and change impact assessments.
• Assist with project planning, timelines, change plans, and status reporting across multiple IAM initiatives.
• Develop change communications, including announcements, emails, intranet content, leadership talking points, and presentations.
• Coordinate stakeholder meetings, forums, feedback sessions, and change network activities.
• Gather feedback, measure adoption and readiness, and identify areas requiring additional communication or support.
• Improve the clarity, usability, and effectiveness of documentation and change materials based on stakeholder input.

Requirements

Minimum Qualifications

• At least 7 years of technical writing experience in large-scale enterprise environments, preferably supporting IAM, enterprise platforms, or collaboration ecosystems.
• At least 3 years of experience supporting organizational change management activities, such as change communications, stakeholder analysis, training, or adoption efforts.
• At least 3 years of experience contributing to large-scale transformational IT initiatives.
• Ability to communicate complex technical concepts clearly to diverse audiences.
• Experience working collaboratively with engineering, operations, leadership, and other cross-functional teams.

Skills and Capabilities

• Exceptional written, verbal, and visual communication skills.
• Understanding of how people experience and adopt change.
• Strong organizational, analytical, problem-solving, and prioritization skills.
• Working knowledge of Agile methodologies and sprint-based documentation practices.
• Collaborative mindset with the ability to build productive relationships across roles and organizational levels.
• Strong attention to detail, process orientation, and follow-through.
• Ability to manage multiple priorities under tight deadlines.

Preferred Qualifications

• Familiarity with IAM technologies and enterprise security principles.
• Familiarity with change management methodologies, such as Prosci ADKAR or the ACMP Standard.
• CCMP or Prosci certification.
• Experience creating documentation for Agile and iterative software development environments.
• Experience supporting change initiatives in large, global, or highly matrixed organizations.
• Advanced knowledge of technical writing, content management, and visual communication tools, such as Confluence, SharePoint, Snagit, Visio, or similar platforms.
• PMP certification is a plus but is not required if the candidate demonstrates strong technical writing and change management capabilities.

Additional Information

• Company: Software Resources
• Location: Seattle, WA
• Contract Duration: 12+ months
• Pay Rate: $80–$86 per hour, depending on experience

About Software Resources

Software Resources is a staffing partner specializing in Technology, Creative and Marketing, Finance, and Accounting placements. The company has more than three decades of experience connecting skilled professionals with organizations nationwide.

Available benefits may include medical, dental, and vision coverage; a 401(k) with company match; short-term disability; life insurance; and accidental death and dismemberment coverage.