SereneAid - Senior ServiceNow Developer & Platform Architect

Developer is needed in Toronto, Canada.

Client: SereneAid

Location: Toronto, ON, ca

Contract: Contract

Job Description

We are seeking a Senior ServiceNow Developer and Platform Architect to support the Cyber Security Division within the Ministry of Public and Business Service Delivery and Procurement.

The successful candidate will provide hands-on ServiceNow development, solution architecture, platform strategy, system administration, and technical leadership in a complex enterprise environment. The role involves designing, developing, testing, deploying, supporting, and continuously improving scalable ServiceNow solutions.

Key responsibilities include:

• Design, develop, test, deploy, maintain, and enhance ServiceNow applications, workflows, integrations, automation solutions, portals, and Customer Service Management (CSM) solutions.
• Translate business and technical requirements into detailed specifications and sustainable, tested ServiceNow solutions.
• Develop and maintain data pipelines using extraction, transformation, and loading (ETL) processes.
• Develop, compile, maintain, and unit test data-driven programs.
• Provide ServiceNow solution architecture, technical leadership, platform governance, and architecture reviews.
• Develop and maintain ServiceNow architecture standards, roadmaps, and platform modernization strategies.
• Support platform transformation initiatives and evaluate emerging capabilities, including AI, Automation Engine, Predictive Intelligence, and Virtual Agent.
• Administer the ServiceNow platform, including upgrades, patching, releases, cloning, security, configuration, and instance health.
• Manage users, roles, groups, access controls, system configuration, and governance.
• Support platform availability, performance, reliability, and operational excellence.
• Troubleshoot technical issues related to implementation, operations, conversion, and migration activities.
• Provide operational support, deployment coordination, change management, and technical documentation.
• Follow SDLC, Agile/DevOps, testing, deployment, and code-management practices.

Requirements

ServiceNow Development

• At least 5 years of hands-on ServiceNow development experience.
• Proficiency with JavaScript, HTML, CSS, and AngularJS.
• Experience with REST/SOAP APIs, Integration Hub, and Flow Designer.
• Experience developing custom ServiceNow applications, workflows, integrations, automation solutions, and platform enhancements.
• Experience with ServiceNow Portals and Customer Service Management (CSM).
• Knowledge of SDLC, Agile/DevOps, testing, deployment, and code-management practices.

ServiceNow Architecture, Strategy, and Governance

• At least 5 years of ServiceNow platform experience.
• 3–5 years of experience in ServiceNow solution architecture and/or platform governance roles.
• Experience developing ServiceNow roadmaps, architecture standards, and platform modernization strategies.
• Strong knowledge of ServiceNow platform architecture, CSDM, CMDB, integrations, data models, security, and governance.
• Experience leading solution design, architecture reviews, technical governance, and platform transformation initiatives.
• Ability to translate business requirements into scalable, sustainable, future-state ServiceNow solutions.
• Knowledge of ServiceNow AI, Automation Engine, Predictive Intelligence, Virtual Agent, and other emerging capabilities.

ServiceNow System Administration

• At least 5 years of ServiceNow administration experience in complex enterprise environments.
• Experience with platform upgrades, patching, release management, instance cloning, security, and instance health.
• Strong knowledge of user administration, roles, groups, access controls, system configuration, and platform governance.
• Experience maintaining ServiceNow platform availability, performance, reliability, and operational excellence.

Mandatory Requirements

• 5+ years of hands-on ServiceNow development experience.
• ServiceNow Portal development experience.
• Customer Service Management (CSM) experience.
• ServiceNow Certified Implementation Specialist – Vulnerability Response (CIS-VR).
• 5+ years of ServiceNow platform experience.
• 3–5 years of solution architecture and/or platform governance experience.
• 5+ years of ServiceNow system administration experience.
• Experience with JavaScript, HTML, CSS, AngularJS, REST/SOAP, Integration Hub, and Flow Designer.
• Experience with CSDM, CMDB, integrations, data models, security, and governance.
• Ability to work onsite five days per week in Toronto.
• Ability to obtain and maintain the required CRJMC security clearance.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS) in ITSM, ITOM, Security Operations, IRM, or an equivalent certification.
• ServiceNow Certified Technical Architect (CTA), considered a strong asset.
• ITIL v4 Foundation or higher.

Preferred Experience

• Operational support for ServiceNow development and administration.
• Deployment coordination and release support.
• Change management and technical documentation.
• ServiceNow platform modernization and transformation.
• Experience working in large, complex enterprise environments.

Additional Information

• Location: 222 Jarvis Street, Toronto, Ontario.
• Work arrangement: Onsite, five days per week.
• Contract period: October 5, 2026 to March 31, 2027.
• Security clearance: CRJMC required.