Simple Solutions - Senior Software Developer(Full Stack) .Net & Backend - Hybrid 3 days

Developer is needed in Dallas, United States.

Client: Simple Solutions

Location: Dallas, TX, us

Contract: Contract

Job Description

The client is seeking a curious, proactive, and detail-oriented Technical Writer to join the Information Security team on a contract basis. The role will focus on auditing and overhauling the existing Enterprise ServiceNow Knowledge Base to create accurate, accessible, and user-friendly documentation for both technical and non-technical employees.

The Technical Writer will rewrite outdated procedures, runbooks, how-to guides, and knowledge articles; establish content standards; and ensure documentation is easy to find, understand, and maintain.

• Audit the ServiceNow Knowledge Base, identify content gaps and quality issues, and create a prioritized remediation roadmap.
• Develop standards for voice, tone, structure, taxonomy, metadata tagging, and article lifecycle management.
• Write and publish procedures, end-user guides, runbooks, and knowledge articles in plain language.
• Research tools and processes by engaging with employees and teams who have relevant subject-matter expertise.
• Partner with subject-matter experts to validate technical accuracy and resolve documentation gaps.
• Create and maintain content templates, style guidelines, and ServiceNow tagging conventions.
• Manage a documentation queue independently and escalate blockers promptly.
• Incorporate feedback and update documentation as systems, processes, and workflows change.

Requirements

• At least 5 years of experience leading documentation or knowledge management initiatives, or equivalent experience.
• Proven ability to translate complex technical concepts into clear, concise documentation for non-technical audiences.
• Experience writing for both technical and business users.
• Experience with knowledge base platforms; ServiceNow experience is particularly relevant.
• Working knowledge of information technology and technical writing practices.
• Strong judgment and editing skills, including the ability to simplify jargon and challenge unnecessarily complex content.
• Experience developing or improving content standards, templates, and style guides.
• Proficiency with Microsoft 365, including Word, Excel, SharePoint, and Teams.
• Experience using AI writing tools, including prompt engineering, appropriate use cases, and verification of AI-generated content for factual accuracy.
• Experience with IT or information security procedures, access controls, incident response documentation, or similar content in a regulated or operations-focused environment is preferred.
• Knowledge of information architecture, content strategy, or UX writing is preferred.
• Experience in mortgage banking, financial services, or another regulated industry is preferred.

Additional Information

• Role: Technical Writer / Senior Technical Writer
• Work arrangement: Hybrid, with three days onsite each week.
• Location: Coppell, Texas.
• Employment type: Contract position.
• Interview requirement: Mandatory in-person interview.