Social Factor - Indonesian Language Social Media Community Moderator

Community Manager is needed in Dallas, United States.

Client: Social Factor

Location: Dallas, TX

Contract: Temporary, Part-time

Job Description

Social Factor is seeking US- and UK-based Social Media Community Moderators with native-level Indonesian language experience for project-based, temporary, gig, or part-time opportunities.

Moderators will help develop and manage digital communities for well-known global brands by engaging with users, answering questions, supporting discussions, and assisting with troubleshooting in real time. Work may be available across flexible schedules, including 24/7 coverage, depending on client needs.

The role requires moderators who can communicate in English and Indonesian, understand brand voice, and accurately represent multiple brands across major social media platforms.

Requirements

• Native-level understanding of Indonesian.
• Deep knowledge of Indonesian pop culture, terminology, cultural references, and slang.
• Previous social media moderation experience; live-stream moderation experience is an advantage.
• Ability to understand and apply client brand voice when engaging with users.
• Experience with Sprinklr, Khoros, or Sprout Social is a plus.
• Excellent written and verbal communication skills, including the ability to adapt to different brand voices and tones.
• Excellent spelling and grammar; language and/or skills testing may be required.
• Strong organizational, multitasking, critical-thinking, and problem-solving skills.
• Ability to follow established guidelines and workflows.
• Proactive, energetic, adaptable, and willing to learn in a fast-paced environment.
• Knowledge of major social media platforms, including YouTube, Facebook, X, Instagram, and LinkedIn.
• Personal computer running at least Windows 10 or macOS 12.x.
• Personal internet connection with minimum speeds of 150 Mbps.

Work Locations and Availability

Applicants must be based in the United States or the United Kingdom. US hiring is currently available in Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Mexico, New York, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.

Schedules are flexible, with opportunities varying according to changing client requirements. Some assignments may require early morning, evening, overnight, or 24/7 availability.

About Social Factor

Social Factor is a social media agency focused on human connection. The company helps brands listen, reach, and respond to their audiences and offers opportunities supporting Fortune 100 and Fortune 500 companies.

Additional Information

AI tools may be used to practice for interviews, prepare questions, and proofread resumes. However, using AI technology during live interview conversations is prohibited and may result in disqualification.

Social Factor is an equal opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.