Social Factor - French Language Social Media Community Moderator

Client: Social Factor

Location: Remote

Contract: Temporary, Part-time

Job Description

Social Factor is seeking French-speaking Social Media Community Moderators for project-based, temporary, gig, or part-time opportunities. Moderators will help build and manage digital communities for well-known brands, engaging with users in real time and responding to questions, discussions, and troubleshooting requests.

Work may be available across flexible schedules, including 24/7 coverage, depending on client needs. Opportunities are offered as projects become available, and suitable candidates will be contacted based on their experience, availability, and client requirements.

The role involves working in English and French while representing multiple brand voices across major social media platforms, including YouTube, Facebook, X, Instagram, and LinkedIn.

Requirements

• Native-level proficiency in French.
• Strong knowledge of French-language pop culture, terminology, cultural references, and slang.
• Previous social media moderation experience; live-stream moderation experience is an advantage.
• Ability to understand and accurately represent a client’s brand voice.
• Excellent written and verbal communication skills, including the ability to adapt to different brand tones.
• Excellent spelling and grammar skills; language or skills testing may be required.
• Strong organizational, multitasking, critical-thinking, and problem-solving abilities.
• Ability to follow established guidelines, workflows, and moderation procedures.
• Proactive, adaptable, energetic, and willing to learn in a fast-paced environment.
• Experience with major social media platforms, including YouTube, Facebook, X, Instagram, and LinkedIn.
• Experience with Sprinklr, Khoros, or Sprout Social is a plus.
• Personal computer running at least Windows 10 or macOS 12.x.
• Internet connection with a minimum speed of 150 Mbps.
• Applicants must be based in the United States or the United Kingdom.

Location and Work Arrangement

US-based applicants must reside in one of the following states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Mexico, New York, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, or Virginia.

Schedules are flexible and may include part-time, temporary, project-based, gig, early-morning, overnight, or 24/7 coverage.

Additional Information

Social Factor is a social media agency focused on human connection and helping brands listen, reach, and respond at scale. The company works with major Fortune 100 and Fortune 500 clients.

AI tools may be used to practice for interviews, prepare questions, and proofread resumes. However, using AI during live interview conversations is prohibited and may result in disqualification.

Social Factor is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.