Subject Matter Expert - Technical Solutions at Cognizant

Delivered advanced technical support for Google Ads and GA4, resolving complex issues related to campaign tracking, conversion measurement, and data accuracy. Implemented and validated custom events, user properties, and dynamic remarketing setups, ensuring clients gained actionable insights and ROI improvements. Guided clients through Consent Mode and Offline Conversions to maintain privacy compliance while optimizing data collection. Leveraged HTML, CSS, and JavaScript to troubleshoot and deploy tracking tags and custom integrations. Utilized Google Tag Manager to streamline data layer management and ensure seamless tag deployment across GA4 and Ads platforms. Designed and delivered comprehensive training programs for new and existing support agents, covering product updates, troubleshooting, and best practices. Collaborated with the QA team to conduct root cause analyses, identify knowledge gaps, and implement corrective measures to enhance operational efficiency. Oversaw agent shif

Senior Analyst - Clinical Applications at HCL Technologies (C3i Solutions)

Senior Analyst handling clinical applications, ensuring data integrity and regulatory compliance. Led cross-functional collaboration with QA and client teams, supported system enhancements and incident management, and maintained strong client relationships. Provided training for end users and support staff and contributed to process improvements within 2020–2023.

Process Associate Level I at C3i Solutions

Process Associate Level I performing customer service, issue resolution, and reporting. Managed status reports and daily floor updates. Assisted customers with AdWords and SEO (Google vendor) and supported process improvements.

Process Associate at GENPACT

Customer service representative, handled inquiries via phone and email, understood issues, and resolved queries. Managed status reports and updates. Assisted customers with AdWords and SEO tasks for Google vendor.

Analyst at Advantage One Tax Consulting

Analyst supporting tax consulting tasks, client interaction, and data analysis to support tax advisory engagements.

Subject Matter Expert - Technical Solutions (Google) at Cognizant

Delivered advanced technical support for Google Ads and GA4, resolving complex issues related to campaign tracking, conversion measurement, and data accuracy. Implemented and validated custom events, user properties, and dynamic remarketing setups. Guided clients through Consent Mode and Offline Conversion Tracking, ensuring privacy compliance while optimizing data collection. Utilized GTM, HTML, CSS, and JavaScript to troubleshoot and deploy conversion tracking tags and custom integrations. Designed and delivered training programs for new and existing agents; collaborated with QA for root cause analyses and process improvements.

Senior Analyst – Clinical Applications at HCL (C3i Solutions)

Handled escalations from Level I/II Help Desk, provided application support for Roche globally, mentored new hires, conducted QA on customer interactions, and coordinated issue resolution with cross-functional teams to maintain SLA adherence and high-quality support.

Process Associate Level I at C3i Solutions

Provided process-oriented support and coordinated daily workflows to ensure efficient operations and high-quality output.

Process Associate at Genpact India

Provided customer support and managed escalations with a focus on first-contact resolution and customer satisfaction.

Analyst at Advantage One Tax Consulting

Performed analytic support and consulting tasks with a focus on accuracy and client outcomes.

Subject Matter Expert - Technical Solutions (Google) at Cognizant

Delivered advanced technical support for Google Ads and GA4, resolving complex issues related to campaign tracking, conversion measurement, and data accuracy. Implemented and validated custom events, user properties, and dynamic remarketing setups, ensuring clients gained actionable insights and improved ROI. Guided clients through the configuration of Consent Mode and Offline Conversion Tracking, maintaining privacy compliance while optimizing data collection. Leveraged HTML, CSS, and JavaScript to troubleshoot and deploy conversion tracking tags and custom integrations. Utilized Google Tag Manager to manage data layers and ensure seamless tag deployment across GA4 and Ads platforms. Designed and delivered comprehensive training programs for new and existing support agents, covering product updates, troubleshooting, and best practices. Collaborated with QA for root cause analysis and process improvements, and oversaw agent shift management and workflow coordination.

Senior Analyst - Clinical Applications at HCL (C3i Solutions)

Handled escalations from Level I/II Help Desk. Provided application support for Roche Holding AG globally via calls, chats, and Google Meet. Mentored and trained new hires, improving team technical capabilities. Conducted QA on customer interactions and ensured knowledge base accuracy. Managed operational coordination with cross-functional teams for issue resolution. Delivered efficient customer and technical support for pharmaceutical applications. Maintained performance KPIs and contributed to workflow improvements.

Process Associate Level I at C3i Solutions

Provided support for multiple client accounts, assisted in issue resolution, and improved service quality. Coordinated with teams to ensure SLA adherence and quality resolutions.

Process Associate at Genpact India

Provided customer support for AdWords and SEO services. Managed escalations and ensured first-contact resolution. Achieved high customer satisfaction scores through prompt and accurate responses.

Analyst at Advantage One Tax Consulting

Provided analysis and advisory support for tax-related services.

Senior Analyst – Clinical Applications at HCL (C3i Solutions)

Handled escalations from Level I / II Help Desk, ensuring SLA adherence and quality resolutions. Provided application support for Roche Holding AG globally via calls, chats, and Google Meet. Mentored and trained new hires, improving team technical capabilities. Conducted QA on customer interactions and ensured knowledge base accuracy. Managed operational coordination with cross-functional teams for issue resolution. Delivered efficient customer and technical support for pharmaceutical applications. Maintained performance KPIs such as response time and resolution rate. Proactively identified process gaps and contributed to workflow improvements.

Process Associate at Genpact

Provided customer support for AdWords and SEO services. Managed escalations and ensured first-contact resolution. Achieved high customer satisfaction scores through prompt and accurate responses. Coordinated status reporting and daily updates for floor operations.