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Hi there! I'm Rachel, a hands-on digital operations and social media professional based in Jakarta. I thrive in fast-paced e-commerce environments, coordinating campaigns, creating engaging content, and keeping customers delighted across chat, social, and marketplace channels. Whether it's planning a content calendar, optimizing product listings, or supporting promotional activities across Shopee and TikTok Shop, I bring a proactive mindset, clear communication, and a knack for turning data into smooth, scalable operations.…Hi there! I'm Rachel, a hands-on digital operations and social media professional based in Jakarta. I thrive in fast-paced e-commerce environments, coordinating campaigns, creating engaging content, and keeping customers delighted across chat, social, and marketplace channels. Whether it's planning a content calendar, optimizing product listings, or supporting promotional activities across Shopee and TikTok Shop, I bring a proactive mindset, clear communication, and a knack for turning data into smooth, scalable operations.

Rachel Gabriela Herrera Heliani

Social Media Manager, Community Manager, Content Creator, +4

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Hi there! I'm Rachel, a hands-on digital operations and social media professional based in Jakarta. I thrive in fast-paced e-commerce environments, coordinating campaigns, creating engaging content, and keeping customers delighted across chat, social, and marketplace channels. Whether it's planning a content calendar, optimizing product listings, or supporting promotional activities across Shopee and TikTok Shop, I bring a proactive mindset, clear communication, and a knack for turning data into smooth, scalable operations.…Hi there! I'm Rachel, a hands-on digital operations and social media professional based in Jakarta. I thrive in fast-paced e-commerce environments, coordinating campaigns, creating engaging content, and keeping customers delighted across chat, social, and marketplace channels. Whether it's planning a content calendar, optimizing product listings, or supporting promotional activities across Shopee and TikTok Shop, I bring a proactive mindset, clear communication, and a knack for turning data into smooth, scalable operations.

Available to hire

Hi there! I’m Rachel, a hands-on digital operations and social media professional based in Jakarta. I thrive in fast-paced e-commerce environments, coordinating campaigns, creating engaging content, and keeping customers delighted across chat, social, and marketplace channels.

Whether it’s planning a content calendar, optimizing product listings, or supporting promotional activities across Shopee and TikTok Shop, I bring a proactive mindset, clear communication, and a knack for turning data into smooth, scalable operations.

Skills

Copywriting

Experience Level

Copywriting

Intermediate

Language

English

Fluent

Indonesian

Fluent

Spanish; Castilian

Intermediate

Hindi

Intermediate

Work Experience

Social Media Manager at Luxury Phone – Apple Devices & Repair Store

March 1, 2022 - August 1, 2023

Managed daily social media activities including content planning and posting. Created promotional and product-related content for store channels. Handled store administration, including product uploads and order coordination. Responded to customer inquiries across social media and marketplace platforms. Supported promotional campaigns and maintained consistent brand communication.

Operations & Customer Support Specialist at Online Services Platform (Remote)

August 1, 2023 - October 1, 2025

Handled daily customer inquiries via chat and messaging platforms. Managed operational tasks including data input and issue tracking. Monitored platform activity and prepared daily operational reports. Supported engagement initiatives and basic digital campaigns.

Marketplace & Digital Operations Support at Marketplace & Digital Operations

November 1, 2025 - Present

Handled daily operations including customer chats, order coordination, and product listing. Supported promotional campaigns and catalog organization. Maintained structured workflows and response-time standards. Provided basic performance recap and operational support. Gained hands-on experience in customer handling, platform operations, and digital coordination.

Digital Operations & Marketplace Support at Online Services Platform

August 1, 2023 - October 20, 2025

Handled daily customer inquiries via chat and messaging, managed data input and issue tracking, monitored platform activity, prepared daily operational reports, and supported engagement initiatives and basic digital campaigns for a remote online services platform.

Marketplace & Digital Operations Support Assistant at Marketplace (Shoppee & TikTok Shop)

November 1, 2025 - Present

Managed daily marketplace operations including customer chats, order coordination, and product listings; supported promotional campaigns and catalog organization; maintained structured workflows and response times; provided basic performance recap and ongoing operational support.