Rachel Gabriela Herrera Heliani
Available to hire
Hi there! I’m Rachel, a hands-on digital operations and social media professional based in Jakarta. I thrive in fast-paced e-commerce environments, coordinating campaigns, creating engaging content, and keeping customers delighted across chat, social, and marketplace channels.
Whether it’s planning a content calendar, optimizing product listings, or supporting promotional activities across Shopee and TikTok Shop, I bring a proactive mindset, clear communication, and a knack for turning data into smooth, scalable operations.
Skills
Experience Level
Intermediate
Language
English
Fluent
Indonesian
Fluent
Spanish; Castilian
Intermediate
Hindi
Intermediate
Work Experience
Social Media Manager at Luxury Phone – Apple Devices & Repair Store
March 1, 2022 - August 1, 2023Managed daily social media activities including content planning and posting. Created promotional and product-related content for store channels. Handled store administration, including product uploads and order coordination. Responded to customer inquiries across social media and marketplace platforms. Supported promotional campaigns and maintained consistent brand communication.
Operations & Customer Support Specialist at Online Services Platform (Remote)
August 1, 2023 - October 1, 2025Handled daily customer inquiries via chat and messaging platforms. Managed operational tasks including data input and issue tracking. Monitored platform activity and prepared daily operational reports. Supported engagement initiatives and basic digital campaigns.
Marketplace & Digital Operations Support at Marketplace & Digital Operations
November 1, 2025 - PresentHandled daily operations including customer chats, order coordination, and product listing. Supported promotional campaigns and catalog organization. Maintained structured workflows and response-time standards. Provided basic performance recap and operational support. Gained hands-on experience in customer handling, platform operations, and digital coordination.
Digital Operations & Marketplace Support at Online Services Platform
August 1, 2023 - October 20, 2025Handled daily customer inquiries via chat and messaging, managed data input and issue tracking, monitored platform activity, prepared daily operational reports, and supported engagement initiatives and basic digital campaigns for a remote online services platform.
Marketplace & Digital Operations Support Assistant at Marketplace (Shoppee & TikTok Shop)
November 1, 2025 - PresentManaged daily marketplace operations including customer chats, order coordination, and product listings; supported promotional campaigns and catalog organization; maintained structured workflows and response times; provided basic performance recap and ongoing operational support.
Education
Qualifications
Industry Experience
Retail, Software & Internet, Media & Entertainment, Professional Services, Consumer Goods
Skills
Experience Level
Intermediate
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