Rachel Wong

Junior Software Developer at Dye & Durham Australia (formerly GlobalX)

Built a mobile and desktop compatible Flutter interface for a B2B Document Verification Service that verifies 14 government-issued documents. Collaborated with Product Owners and stakeholders to understand client requirements, scope and priority through scrum ceremonies. Troubleshooted bug fixes and delivered small features through pair programming or active swarm effort in a microservice cloud environment. Iteratively produced UX designs and wireframes with Product Owners and the development team to guide design and ensure adherence to company style principles.

Front-end Developer at Yabbr.io

Revamped UI for the flagship product suite—the omnichannel chat application and customer portal—using VueJS, JavaScript (ES6), Bootstrap, SCSS. Expanded dashboard functionalities, streamlined user interactions between chat channels. Migrated from VueJS 2 to VueJS 3 to improve security and performance. Collaborated with Product Design Lead to triage, design, build and test feature releases to resolve customer requests and improve user experience. Led greenfield UI for CRM to monitor and analyze customer data against omnichannel communications using VueJS, Vuetify, SCSS.

Front-end Developer at Flip Insurance (an HCF Insurance company)

Rebuilt a mobile-focused insurance claim submission flow in Flutter to improve user experience and reliability. Collaborated with Product and Growth stakeholders, vendor designers within a small team to scope and deliver purchase journey iterations and new insurance product experiments on web (ReactJS) and mobile (Flutter). Managed migration from Webpack to Vite and coordinated framework updates across iOS & Android for front-ends and the operational portal, improving performance and security.

Court Services Officer at Department of Justice & Attorney-General

Delivered technical support to daily Supreme and District Court trials and hearings including configuring live video conferencing with prison facilities and witness cross-examination by telephone. Provided editorial support, sealing of court grants, and court listing management for Corporations Court and Deputy Registrar (Estates Administration). Wrote job manuals, role descriptions and standardized learning resources for estate administration matters for A02 level staff in Brisbane Courts Registry.

Support Officer (Legislation Services) at Department of Justice & Attorney-General

Redesigned the department’s SharePoint intranet website providing guidance on parliamentary processes and formal legislative delegations. Provided editorial drafting and proofreading services to policy officers progressing legal documents, memoranda and briefs for approval by the Director-General.

Data & Systems Analyst (Ministerial and Executive Services) at Department of Transport & Main Roads

Wrote technical documentation including over 20 how-to guides to train staff on SharePoint maintenance. Developed and launched internal SharePoint 2013 website to deliver procedural guidance. Provided round-the-clock technical support on the department’s document tracking system (IBM Lotus Notes) to over 7000 staff. Produced data analytical reports measuring departmental performance drawn from IBM Cognos Analytics for the Minister’s office and senior leadership team.