Technical Support Specialist and Data Annotation Expert with experience delivering exceptional customer service and technical support across phone, chat, email, and ticketing systems. Skilled in troubleshooting hardware and software issues, navigating CRM platforms, and evaluating AI-generated outputs to ensure data accuracy and quality. Known for strong interpersonal skills, adaptability, attention to detail, and a strong growth mindset.

Radit Zanardi

Technical Support Specialist and Data Annotation Expert with experience delivering exceptional customer service and technical support across phone, chat, email, and ticketing systems. Skilled in troubleshooting hardware and software issues, navigating CRM platforms, and evaluating AI-generated outputs to ensure data accuracy and quality. Known for strong interpersonal skills, adaptability, attention to detail, and a strong growth mindset.

Available to hire

Technical Support Specialist and Data Annotation Expert with experience delivering exceptional customer service and technical support across phone, chat, email, and ticketing systems. Skilled in troubleshooting hardware and software issues, navigating CRM platforms, and evaluating AI-generated outputs to ensure data accuracy and quality. Known for strong interpersonal skills, adaptability, attention to detail, and a strong growth mindset.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Fluent
Indonesian
Fluent

Work Experience

Digital Annotation Expert (Contract) at Mercor Intelligence
November 1, 2025 - January 1, 2026
Developed and validated high-quality training data for production AI systems, ensuring accuracy, consistency, and alignment with real-world use cases. Contributed to multi-modal AI platforms by annotating image, video, and audio data, including visual labeling, object tagging, and color extraction.
Service Desk Analyst (Co-op) at First Nations Health Authority
September 1, 2023 - May 1, 2024
Delivered Tier 1 support for 60+ weekly incidents involving Microsoft 365, VPN access, enterprise apps, and authentication issues using ServiceNow ITSM. Provided end-user support for Windows 10/11, including system configuration, performance troubleshooting, and software installation. Hardware diagnostics and onboarding for new users.
Customer Success Agent at Hostinger
March 1, 2021 - July 1, 2021
Achieved 90%+ CSAT while supporting 50+ global users daily in a SaaS hosting environment. Troubleshot DNS, CMS (WordPress), hosting, and email configuration issues across web-based platforms.

Education

Post-Baccalaureate Diploma in Computer & Information Systems at Douglas College
January 1, 2022 - January 1, 2024
Bachelor of Science in Computing at Sheffield Hallam University
January 1, 2017 - January 1, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Education, Healthcare, Media & Entertainment