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Technical Support Specialist and Data Annotation Expert with experience delivering exceptional customer service and technical support across phone, chat, email, and ticketing systems. Skilled in troubleshooting hardware and software issues, navigating CRM platforms, and evaluating AI-generated outputs to ensure data accuracy and quality. Known for strong interpersonal skills, adaptability, attention to detail, and a strong growth mindset.…Technical Support Specialist and Data Annotation Expert with experience delivering exceptional customer service and technical support across phone, chat, email, and ticketing systems. Skilled in troubleshooting hardware and software issues, navigating CRM platforms, and evaluating AI-generated outputs to ensure data accuracy and quality. Known for strong interpersonal skills, adaptability, attention to detail, and a strong growth mindset.

Radit Zanardi

Web Developer, Data Annotator, Data Collector, +3

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Technical Support Specialist and Data Annotation Expert with experience delivering exceptional customer service and technical support across phone, chat, email, and ticketing systems. Skilled in troubleshooting hardware and software issues, navigating CRM platforms, and evaluating AI-generated outputs to ensure data accuracy and quality. Known for strong interpersonal skills, adaptability, attention to detail, and a strong growth mindset.…Technical Support Specialist and Data Annotation Expert with experience delivering exceptional customer service and technical support across phone, chat, email, and ticketing systems. Skilled in troubleshooting hardware and software issues, navigating CRM platforms, and evaluating AI-generated outputs to ensure data accuracy and quality. Known for strong interpersonal skills, adaptability, attention to detail, and a strong growth mindset.

Available to hire

Technical Support Specialist and Data Annotation Expert with experience delivering exceptional customer service and technical support across phone, chat, email, and ticketing systems. Skilled in troubleshooting hardware and software issues, navigating CRM platforms, and evaluating AI-generated outputs to ensure data accuracy and quality. Known for strong interpersonal skills, adaptability, attention to detail, and a strong growth mindset.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Indonesian

Fluent

Work Experience

Digital Annotation Expert (Contract) at Mercor Intelligence

November 1, 2025 - January 1, 2026

Developed and validated high-quality training data for production AI systems, ensuring accuracy, consistency, and alignment with real-world use cases. Contributed to multi-modal AI platforms by annotating image, video, and audio data, including visual labeling, object tagging, and color extraction.

Service Desk Analyst (Co-op) at First Nations Health Authority

September 1, 2023 - May 1, 2024

Delivered Tier 1 support for 60+ weekly incidents involving Microsoft 365, VPN access, enterprise apps, and authentication issues using ServiceNow ITSM. Provided end-user support for Windows 10/11, including system configuration, performance troubleshooting, and software installation. Hardware diagnostics and onboarding for new users.

Customer Success Agent at Hostinger

March 1, 2021 - July 1, 2021

Achieved 90%+ CSAT while supporting 50+ global users daily in a SaaS hosting environment. Troubleshot DNS, CMS (WordPress), hosting, and email configuration issues across web-based platforms.