Available to hire
I am Raquel, a dedicated professional with experience in administration and customer service. I have recently started working as a Freelancer AI Trainer, combining my passion for technology with my organizational skills. My career path has allowed me to develop strong communication and negotiation skills, which I use to connect with clients and deliver excellent service.
Outside of work, I am an active member of the Association of Friends of Animals of Santo Tirso. I believe in giving back to the community, and I enjoy being part of initiatives that help animals in need. I am a lifelong learner, always seeking opportunities to expand my knowledge and skills, especially in the fields of technology and customer relations.
Language
Portuguese
Fluent
English
Fluent
French
Beginner
Work Experience
Freelancer AI Trainer at RWS - Group
May 1, 2025 - PresentEngaging in various tasks related to AI training, enhancing AI capabilities.
Administrative Assistant at Servilusa- Agências Funerárias S.A.
January 1, 2020 - PresentHandling customer requests via email, letter, and phone; invoicing; payments and collections control; accounting support and debt collection.
Insurance Clerk at Ageas Portugal - Insurance Company, S.A.
July 1, 2019 - December 1, 2019Handling customer requests via email, letter, and phone; checking Non-Life policies.
Real Estate Consultant at Zome Real Estate
December 1, 2018 - PresentMarket analysis and prospecting; mediation between owners and buyers; business negotiation and completion; administrative management.
Administrative Assistant at Dosapac - Building Automation, S.A.
April 1, 2018 - September 1, 2018Invoicing, purchases, sales, returns; payments and collections control; accounting support.
Administrative Assistant at Poça Consulting, Lda.
January 1, 2016 - April 1, 2018Invoicing, purchases, sales; payments and collections control; accounting support and debt collection; organization and certification of training courses; preparation of technical-pedagogical dossiers.
Receptionist (Internship - IEFP) at José da Poça, Unipessoal, Lda.
April 1, 2015 - December 1, 2015Customer service in person and by phone; scheduling and agenda organization; invoicing and receipts.
Administrative Assistant at Sublime Plateia - Software, Lda.
November 1, 2014 - March 1, 2015Invoicing, financial management of collections; stock control and customer order management; customer contact.
Receptionist at Dental Clinic - Professor Dr. Fernando Almeida
July 1, 2014 - October 1, 2014Invoicing and insurance claims; customer service; scheduling and agenda management.
Call Center Operator at Rhmais, HR Organization and Management, S.A.
May 1, 2014 - July 1, 2014Customer support for fixed services; problem-solving and technical/billing clarifications.
Clerk at Cherryplanet - Medical and Pharmaceutical Products, Lda.
September 1, 2012 - May 1, 2014Invoicing, purchases, sales, returns; payments and collections control.
Administrative Secretary at Laboratório Maialab - Health Products Industry, Lda.
October 1, 2008 - September 1, 2012Purchases and sales management; payments and receipts control; accounting support; payroll; bank reconciliations and tax processes.
Clerk at Laboratório Maialab - Health Products Industry, Lda.
August 1, 2005 - September 1, 2008Receptionist and telephone operator; invoicing; logistics support.
Administrative Assistant at Servilusa- Agências Funerá rias S.A.
January 1, 2020 - PresentHandling customer requests via email, letter, and phone. Invoicing, payments and collections control, and accounting support.
Receptionist (Internship - IEFP) at José da Poça, Unipessoal, Lda.
April 1, 2015 - December 1, 2015Customer service in person and by phone, scheduling and agenda organization, invoicing and receipts.
Administrative Secretary at Laborató rio Maialab - Health Products Industry, Lda.
October 1, 2008 - September 1, 2012Purchases and sales management, payments and receipts control, accounting support and payroll.
Clerk at Laborató rio Maialab - Health Products Industry, Lda.
August 1, 2005 - September 1, 2008Receptionist and telephone operator, invoicing, logistics support, returns.
Administrative Secretary at Laboratório Maialab - Health Products Industry, Lda.
October 1, 2008 - September 1, 2012Managed purchases, sales, payments, payroll, and accounting.
Clerk at Laboratório Maialab - Health Products Industry, Lda.
August 1, 2005 - September 1, 2008Handled reception and logistical support.
Education
Secondary Education in Administration at Escola Secundária de Gondomar
January 1, 2001 - January 1, 2004Intensive English Course, Level B6 at Lancaster College
January 1, 2006 - January 1, 2008Advanced Office Solutions at IPFEL - Language and IT School
January 1, 2006 - January 1, 2006Customer Service Techniques at Poça Consulting, Lda.
January 1, 2016 - January 1, 2016Secondary Education in Administration at Escola Secundária de Gondomar
January 1, 2001 - January 1, 2004Intensive English Course, Level B6 at Lancaster College
January 1, 2006 - January 1, 2008Advanced Ofϐice Solutions at IPFEL - Language and IT School
January 1, 2006 - January 12, 2026Customer Service Techniques at Poça Consulting, Lda.
January 1, 2016 - January 12, 2026Secondary Education in Administration at Escola Secundária de Gondomar
January 1, 2001 - January 1, 2004Intensive English Course, Level B6 at Lancaster College
January 1, 2006 - January 1, 2008Advanced Ofϐice Solutions at IPFEL - Language and IT School
January 1, 2006 - January 1, 2006Customer Service Techniques at Poça Consulting, Lda.
January 1, 2016 - January 1, 2016Qualifications
Industry Experience
Professional Services, Real Estate & Construction, Healthcare
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