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Hi, I’m Ratnesh Yadav, a Senior Product Support Engineer with extensive experience in SaaS-based products. I enjoy solving complex cloud and DevOps challenges, optimizing performance, and helping teams deliver reliable software. I’m passionate about leveraging cloud technologies and modern IT operations to drive efficiency and innovation, and I actively expand my skills in cloud computing and DevOps to support scalable, resilient environments. Based in Pune, India, I collaborate across cross-functional teams, document configurations and best practices, and automate repetitive tasks using Python and infrastructure-as-code. In my free time, I explore new cloud services, contribute to open source, and continuously learn to stay ahead in the rapidly evolving tech landscape.…Hi, I’m Ratnesh Yadav, a Senior Product Support Engineer with extensive experience in SaaS-based products. I enjoy solving complex cloud and DevOps challenges, optimizing performance, and helping teams deliver reliable software. I’m passionate about leveraging cloud technologies and modern IT operations to drive efficiency and innovation, and I actively expand my skills in cloud computing and DevOps to support scalable, resilient environments. Based in Pune, India, I collaborate across cross-functional teams, document configurations and best practices, and automate repetitive tasks using Python and infrastructure-as-code. In my free time, I explore new cloud services, contribute to open source, and continuously learn to stay ahead in the rapidly evolving tech landscape.

Ratnesh Yadav

Full Stack Developer, DevOps Developer, Cloud Developer, +2

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Hi, I’m Ratnesh Yadav, a Senior Product Support Engineer with extensive experience in SaaS-based products. I enjoy solving complex cloud and DevOps challenges, optimizing performance, and helping teams deliver reliable software. I’m passionate about leveraging cloud technologies and modern IT operations to drive efficiency and innovation, and I actively expand my skills in cloud computing and DevOps to support scalable, resilient environments. Based in Pune, India, I collaborate across cross-functional teams, document configurations and best practices, and automate repetitive tasks using Python and infrastructure-as-code. In my free time, I explore new cloud services, contribute to open source, and continuously learn to stay ahead in the rapidly evolving tech landscape.…Hi, I’m Ratnesh Yadav, a Senior Product Support Engineer with extensive experience in SaaS-based products. I enjoy solving complex cloud and DevOps challenges, optimizing performance, and helping teams deliver reliable software. I’m passionate about leveraging cloud technologies and modern IT operations to drive efficiency and innovation, and I actively expand my skills in cloud computing and DevOps to support scalable, resilient environments. Based in Pune, India, I collaborate across cross-functional teams, document configurations and best practices, and automate repetitive tasks using Python and infrastructure-as-code. In my free time, I explore new cloud services, contribute to open source, and continuously learn to stay ahead in the rapidly evolving tech landscape.

Available to hire

Hi, I’m Ratnesh Yadav, a Senior Product Support Engineer with extensive experience in SaaS-based products. I enjoy solving complex cloud and DevOps challenges, optimizing performance, and helping teams deliver reliable software. I’m passionate about leveraging cloud technologies and modern IT operations to drive efficiency and innovation, and I actively expand my skills in cloud computing and DevOps to support scalable, resilient environments.

Based in Pune, India, I collaborate across cross-functional teams, document configurations and best practices, and automate repetitive tasks using Python and infrastructure-as-code. In my free time, I explore new cloud services, contribute to open source, and continuously learn to stay ahead in the rapidly evolving tech landscape.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Senior Product Support Engineer at Acoustic Marketing Pvt Ltd

January 1, 2024 - Present

Monitored and optimized AWS-hosted SaaS infrastructure ensuring 99.9% uptime. Performed log analysis, SQL queries, and root cause analysis to resolve production issues. Collaborated with development and cloud teams to debug APIs and improve application performance. Automated recurring tasks using Python and improved alerting with AWS CloudWatch. Created and maintained documentation for product configurations and best practices. Proficient in managing Linux-based servers and monitoring applications to ensure reliable operation.

Senior Product Support Consultant at Promobi Technologies Pvt Ltd

June 1, 2021 - January 1, 2024

Managed and supported cloud-based MDM products deployed on AWS and Azure. Conducted API testing to ensure reliability, scalability, and performance of backend systems. Used SQL and JSON for data analysis, Git for version control, and Jenkins for builds. Collaborated with developers to enhance infrastructure automation and CI/CD pipelines.

Senior Technical Advisor at Convergys

January 1, 2019 - June 1, 2021

Delivered advanced technical support for enterprise networking and system configuration. Resolved OS and hardware issues, network performance problems, and device connectivity. Provided technical guidance on LAN/WAN setup and network troubleshooting. Optimized system performance by troubleshooting network connectivity, hardware compatibility, and software configurations.

Technical Support Engineer at CRM Services India Pvt Ltd

May 1, 2016 - November 1, 2018

Supported Android and smart device users, resolving app and connectivity issues. Troubleshot network and Wi-Fi configurations to improve performance and reliability. Documented issues and resolutions using support applications for effective problem-solving and documentation.