Available to hire
Hi, I’m Reginer Ramos. I’m a patient, detail-oriented technical support professional with a strong background in troubleshooting, customer service, and remote software support. I excel at turning complex technical issues into clear, actionable steps and enjoy helping users and teams solve problems efficiently.
I’m seeking online opportunities where I can apply my tech knowledge across tools like Microsoft Office, Google Docs, CRM systems, and remote support platforms to enhance user experiences and productivity.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Technical Support Specialist II
January 1, 2021 - January 1, 2026Provided software and technical support to clients in the spa, salon and gym industries. Assisted customers in solving technical issues with appointment bookings. Resolved a wide range of payment processing concerns, including card declines and custom transactions. Identified and reconciled missing transactions and appointment records against financial reports. Delivered professional email-based support with clear, step-by-step troubleshooting guides and solutions. Maintained consistent, high quality customer service in a fully remote capacity. Helped in building customized campaigns and promoting discounts outside their software.
Owner at Vape Shop Store
January 1, 2018 - January 1, 2020Oversaw daily store operations, including inventory management, sales processing and cash handling. Recruited and trained staff in customer service, product knowledge and sales techniques. Conducted social media marketing campaigns to boost product awareness and store visibility.
Customer Service Support
January 1, 2017 - January 1, 2017Managed financial records of businesses. Assisted businesses in tracking employee commissions and overall earnings. Ensuring that external reports match; if not, identifying and resolving discrepancies. Helping customers organize their reports using Microsoft Excel and assisting them in sending details via email.
Customer Service Support
January 1, 2016 - January 1, 2016Assisted clients with subscription-related concerns, ensuring timely and effective issue resolution. Provided technical support for mobile device troubleshooting and configuration. Facilitated product upgrades and guided clients through onboarding for new features to enhance user experience.
Waitress/Singer
January 1, 2013 - January 1, 2015Performed as a full-time singer, providing live entertainment to enhance guest experience. Assisted guests with requests, ensuring a welcoming and enjoyable environment.
Owner at Vape Shop
January 1, 2018 - January 1, 2020Oversaw daily store operations, including inventory management, sales processing and cash handling; recruited and trained staff in customer service and product knowledge; conducted social media marketing campaigns to boost product awareness and store visibility.
Waitress / Singer
January 1, 2013 - January 1, 2015Performed as a full-time singer, providing live entertainment and assisting guests.
Education
BS Hotel and Restaurant Management at Mariano Quinto Alarilla Polytechnic College
January 1, 2008 - January 1, 2012BS Hotel and Restaurant Management at Mariano Quinto Alarilla Polytechnic College
January 1, 2008 - January 1, 2012Bachelor of Science in Hotel and Restaurant Management at Mariano Quinto Alarilla Polytechnic College
January 1, 2008 - January 1, 2012Qualifications
Industry Experience
Retail, Software & Internet, Professional Services, Media & Entertainment, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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