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I am a senior UX designer and service design specialist with over eight years of experience crafting user-centered digital products across fintech, insurance, retail, and agency environments. I’m passionate about UX strategy, product design, information architecture, and usability testing, and I take pride in improving customer journeys and driving digital adoption. I lead cross-functional teams from discovery to launch, align product roadmaps with business goals, and advocate for accessible design and scalable design systems. Outside work, I enjoy hiking, photography, badminton, volleyball, gardening, and exploring museums and galleries—always drawing inspiration to create better digital experiences.…I am a senior UX designer and service design specialist with over eight years of experience crafting user-centered digital products across fintech, insurance, retail, and agency environments. I’m passionate about UX strategy, product design, information architecture, and usability testing, and I take pride in improving customer journeys and driving digital adoption. I lead cross-functional teams from discovery to launch, align product roadmaps with business goals, and advocate for accessible design and scalable design systems. Outside work, I enjoy hiking, photography, badminton, volleyball, gardening, and exploring museums and galleries—always drawing inspiration to create better digital experiences.

Renzo Fauni

UX Designer, Product Designer, UI Designer, +2

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I am a senior UX designer and service design specialist with over eight years of experience crafting user-centered digital products across fintech, insurance, retail, and agency environments. I’m passionate about UX strategy, product design, information architecture, and usability testing, and I take pride in improving customer journeys and driving digital adoption. I lead cross-functional teams from discovery to launch, align product roadmaps with business goals, and advocate for accessible design and scalable design systems. Outside work, I enjoy hiking, photography, badminton, volleyball, gardening, and exploring museums and galleries—always drawing inspiration to create better digital experiences.…I am a senior UX designer and service design specialist with over eight years of experience crafting user-centered digital products across fintech, insurance, retail, and agency environments. I’m passionate about UX strategy, product design, information architecture, and usability testing, and I take pride in improving customer journeys and driving digital adoption. I lead cross-functional teams from discovery to launch, align product roadmaps with business goals, and advocate for accessible design and scalable design systems. Outside work, I enjoy hiking, photography, badminton, volleyball, gardening, and exploring museums and galleries—always drawing inspiration to create better digital experiences.

Available to hire

I am a senior UX designer and service design specialist with over eight years of experience crafting user-centered digital products across fintech, insurance, retail, and agency environments. I’m passionate about UX strategy, product design, information architecture, and usability testing, and I take pride in improving customer journeys and driving digital adoption. I lead cross-functional teams from discovery to launch, align product roadmaps with business goals, and advocate for accessible design and scalable design systems. Outside work, I enjoy hiking, photography, badminton, volleyball, gardening, and exploring museums and galleries—always drawing inspiration to create better digital experiences.

Skills

Leadership

Experience Level

Leadership

Expert

Work Experience

Head of Digital at Mirage Visual Limited

June 1, 2025 - Present

Lead digital strategy and service design initiatives to expand company capability in web platforms and digital products. Define product strategy and digital roadmap aligned with client business objectives. Manage end-to-end product delivery from discovery, UX research, design, and development to launch. Collaborate with cross-functional teams to optimise digital technology stack and workflows. Delivered website and digital strategy improvements generating $50k+ in new revenue.

Assistant Manager, Digital Channels at Etiqa Insurance

October 1, 2022 - June 1, 2024

Led digital transformation of insurance applications, enabling fully online customer onboarding. Collaborated with marketing and support teams to map and optimise end-to-end customer journeys. Facilitated UX workshops to identify friction points and improve key user flows. Designed integration of new payment options including Insure Now Pay Later and e-wallet services. Delivered digital integration strategies for B2B insurance partnerships. Partnered with product teams to translate business requirements into user-centered solutions.

UX/UI Director at Qairos Inc. (Formerly Quiddity Usability Labs)

June 1, 2018 - October 1, 2022

Led UX/UI strategy and design direction for websites, mobile applications, and digital platforms across multiple client projects and brands. Designed user-centered experiences through wireframes, interaction flows, and prototypes to define product structure and usability. Conducted usability evaluations and testing to identify experience gaps and improve end-to-end customer journeys. Collaborated with product managers, developers, and stakeholders to translate business requirements into effective digital solutions. Developed and maintained design systems to ensure visual consistency, scalability, and efficient delivery across products. Led and mentored a team of UX/UI designers, providing design direction and ensuring design quality across projects.