Customer Support Automation Suite (Chat + Email + Voice)
John Edward Finch Jr.
Published
0
Product: An omnichannel AI agent that handles support tickets, emails, and phone calls. Includes human‑in‑the‑loop escalation, knowledge base RAG, and sentiment‑driven routing.
Features:
Conversation memory with summarization to fit context windows.
A/B testing of response models (GPT vs Claude vs local).
Compliance logging (GDPR, HIPAA) with anonymization of PII.
Tech stack: Python (LangChain), Twilio, SendGrid, MongoDB, React (agent console), Redis for convo state.