I am a curious, dedicated, and optimistic person who values authentic connections and experiences that enrich life. I enjoy challenges that help me grow, both personally and emotionally, and I believe that learning is a lifelong process.

Rui Fernandes

I am a curious, dedicated, and optimistic person who values authentic connections and experiences that enrich life. I enjoy challenges that help me grow, both personally and emotionally, and I believe that learning is a lifelong process.

Available to hire

I am a curious, dedicated, and optimistic person who values authentic connections and experiences that enrich life.

I enjoy challenges that help me grow, both personally and emotionally, and I believe that learning is a lifelong process.

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Experience Level

Intermediate

Language

Portuguese
Fluent
English
Advanced
French
Intermediate

Work Experience

Sales Coach at Telus Digital
July 1, 2024 - Present
As a Sales Coach I drive results by empowering Upsell teams to deliver exceptional customer experiences through strategic upsells to higher-tier solutions with long-term revenue growth.
Upsell Team Representative at Telus Digital
June 1, 2023 - Present
As a Upsell Team Representative, I identify opportunities to upsell current products using communication skills and product knowledge. My focus is on strengthening customer relationships and driving company growth.
Technical Support Product Specialist at Telus Digital
October 1, 2022 - Present
I deliver SaaS solutions and technical support, mentor agents, and ensure excellent service using tools like Salesforce and Google Workspace Admin Console.

Education

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Qualifications

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Industry Experience

Software & Internet, Telecommunications, Professional Services