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I am a curious, dedicated, and optimistic person who values authentic connections and experiences that enrich life. I enjoy challenges that help me grow, both personally and emotionally, and I believe that learning is a lifelong process.…

Rui Fernandes

Content Creator, Marketing Strategist, Growth Marketer, +2

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I am a curious, dedicated, and optimistic person who values authentic connections and experiences that enrich life. I enjoy challenges that help me grow, both personally and emotionally, and I believe that learning is a lifelong process.…

Available to hire

Sofia, Bulgaria

I am a curious, dedicated, and optimistic person who values authentic connections and experiences that enrich life.

I enjoy challenges that help me grow, both personally and emotionally, and I believe that learning is a lifelong process.

Skills

Leadership

Copywriting

Experience Level

Leadership

Expert

Copywriting

Intermediate

Language

Portuguese

Fluent

English

Advanced

French

Intermediate

Work Experience

Sales Coach at Telus Digital

July 1, 2024 - Present

As a Sales Coach I drive results by empowering Upsell teams to deliver exceptional customer experiences through strategic upsells to higher-tier solutions with long-term revenue growth.

Upsell Team Representative at Telus Digital

June 1, 2023 - Present

As a Upsell Team Representative, I identify opportunities to upsell current products using communication skills and product knowledge. My focus is on strengthening customer relationships and driving company growth.

Technical Support Product Specialist at Telus Digital

October 1, 2022 - Present

I deliver SaaS solutions and technical support, mentor agents, and ensure excellent service using tools like Salesforce and Google Workspace Admin Console.