Research Technician at Lucent Bio Science, Inc.

Designed and executed experiments to test fertilizer and seed coating formulations, adhering to strict scientific protocols, safety standards, and timelines. Recorded and analyzed experimental outcomes to support formulation optimization, contributing to the development of high-performance, environmentally responsible agricultural products. Maintained greenhouse plants and test crops under controlled conditions to support experimental integrity and ensure reliable trial outcomes. Accurately mix and formulate experimental fertilizer and seed coating solutions, following standardized lab protocols to ensure consistency and reproducibility. Ensured safe handling and disposal of chemicals in compliance with environmental regulations, actively contributing to a safe and healthy workplace for colleagues and team members. Collaborated closely with R&D scientists, agronomists, and formulation chemists to design and implement trials that support the development of innovative, environmentally su

Customer Experience Associate at TD Canada Trust

Provided frontline customer service and financial advice, assisting with account management and product recommendations, leading to increased customer satisfaction. Managed cash reconciliation, closing and opening responsibilities, while ensuring accurate end-of-day balancing and minimizing discrepancies. Cultivated and maintained strong client relationships by delivering personalized service, addressing customer needs, and recommending appropriate banking products. Resolved customer issues promptly and effectively, leveraging problem-solving skills to enhance overall satisfaction. Exceeded personal sales quota by over 150% each quarter by generating credit card sales, lines of credit acquisitions, and successfully converting referrals for financial advising. Maintained a 100% customer satisfaction rating on metrics for customer service and financial advice for the entire duration.