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I'm a dynamic leader with over 9 years of experience spanning operational management, full-cycle e-commerce, and strategic marketing. I specialize in end-to-end business operations, from team supervision to digital marketing and procurement. My background as an independent e-commerce owner, combined with corporate leadership roles, has refined my ability to drive revenue through strategic content creation and supply chain optimization. I am a proactive problem-solver dedicated to scaling business growth through efficient logistics and exceptional client relationship management.…I'm a dynamic leader with over 9 years of experience spanning operational management, full-cycle e-commerce, and strategic marketing. I specialize in end-to-end business operations, from team supervision to digital marketing and procurement. My background as an independent e-commerce owner, combined with corporate leadership roles, has refined my ability to drive revenue through strategic content creation and supply chain optimization. I am a proactive problem-solver dedicated to scaling business growth through efficient logistics and exceptional client relationship management.

Rhica Mae A. Unlayao

Social Media Manager, Community Manager, Data Analyst

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I'm a dynamic leader with over 9 years of experience spanning operational management, full-cycle e-commerce, and strategic marketing. I specialize in end-to-end business operations, from team supervision to digital marketing and procurement. My background as an independent e-commerce owner, combined with corporate leadership roles, has refined my ability to drive revenue through strategic content creation and supply chain optimization. I am a proactive problem-solver dedicated to scaling business growth through efficient logistics and exceptional client relationship management.…I'm a dynamic leader with over 9 years of experience spanning operational management, full-cycle e-commerce, and strategic marketing. I specialize in end-to-end business operations, from team supervision to digital marketing and procurement. My background as an independent e-commerce owner, combined with corporate leadership roles, has refined my ability to drive revenue through strategic content creation and supply chain optimization. I am a proactive problem-solver dedicated to scaling business growth through efficient logistics and exceptional client relationship management.

Available to hire

I’m a dynamic leader with over 9 years of experience spanning operational management, full-cycle e-commerce, and strategic marketing. I specialize in end-to-end business operations, from team supervision to digital marketing and procurement.

My background as an independent e-commerce owner, combined with corporate leadership roles, has refined my ability to drive revenue through strategic content creation and supply chain optimization. I am a proactive problem-solver dedicated to scaling business growth through efficient logistics and exceptional client relationship management.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Assistant Manager at SABBATH WELLNESS HUB

December 1, 2023 - June 1, 2024

Delivered high-volume remote customer support, resolved booking errors, troubleshooted online appointment system issues, and reissued payment receipts to ensure seamless client experience. Verified customer payments, confirmed appointment schedules, and maintained accurate CRM records to prevent billing discrepancies and scheduling conflicts. Managed billing disputes and escalated issues to coordinate cross-functionally for timely, client-focused resolutions.

Social Media and Operations Manager at AMELIA'S CREATION INCORPORATED

May 1, 2019 - April 1, 2022

Directed full digital sales cycle including high-engagement content creation, campaign implementation, and real-time inquiry management via WhatsApp and social messaging. Streamlined business operations by managing procurement, negotiating with suppliers for stock replenishment, and auditing inventory to meet fluctuating market demands. Orchestrated seamless order fulfillment and logistics processes while maintaining high after-sales care to ensure client retention.

Human Resource Assistant at HIVES TECHNOLOGIES INCORPORATED

June 1, 2018 - March 1, 2019

Maintained accurate and compliant employee records (personal data, compensation, attendance) using HRIS, highlighting precision in data entry and meticulous documentation. Ensured all HR documentation and transactions were processed in a timely manner and participated in audits of HR records.

Human Resource Recruiter at A&W INTERNATIONAL MANPOWER SERVICES

August 1, 2016 - May 1, 2018

Led recruiting efforts for open positions, including job postings, background checks, and onboarding.