Rhea Mittal

Product Designer - Capstone at Salesforce

Conducting UX research for Trailhead, Salesforce’s online learning platform, including competitive analysis, surveys, interviews, personas, and journey mapping, to identify barriers in user engagement and retention. Designing solutions to reduce unfinished content and improve gamification and motivation, aligning with Trailhead’s success metrics and KPIs.

Research Assistant at Indiana University, Luddy School of Informatics, Computing, and Engineering

Co-authoring an HCI paper on empathic design, connecting research insights to practical product design applications. Synthesized findings from 50+ design research papers into actionable frameworks for applying empathy in UX and product workflows.

UI/UX Designer at WESEE (Ministry of Defence)

Collaborated with engineers, naval officers, and designers to create an internal messaging system, reducing cognitive workload by 27% in simulated environments. Built a scalable design system now adopted at 100+ locations, improving usability, efficiency, and visual consistency.

Product Designer at Accenture

Led over 50+ user research interviews to understand generational differences and design needs, contributing to a Sustainable Development Goals-focused speculative design of transport infrastructure. Leveraged prompt engineering techniques with early-stage generative AI tools like DALL-E 2 and GPT-3, and overcame model limitations to generate 25+ conceptual images that were used for brainstorming and ideation.

UI/UX Designer at Tech Guy

Designed end-to-end UI for B2C app, admin dashboard, and enterprise system, improving task completion speed by 20%. Led a 4-person design team and established agile workflows that reduced design-implementation cycles by 30%. Conducted user interviews and usability testing with 10+ users to inform wireframes, prototypes, and high-fidelity interfaces. Collaborated with engineers, ensuring smooth handoffs, consistent branding, and efficient iteration across platforms.

Product Designer at Canvas (SaaS)

UI/UX projects for Canvas SaaS: Integrated a generative AI solution into the quiz creation workflow, leveraging user insights from interviews and usability testing to gain high impact and reduce quiz creation time by 62% and error rates by 30% for faculty. Conducted interviews and usability tests to validate impact and iteration.