Hi there, I’m Rona Bautista—a results-driven Virtual Assistant specializing in lead generation, customer success, CRM management, and e-commerce support. I have 6+ years of experience helping businesses grow by generating qualified leads, improving customer retention, and streamlining operations to save time and boost sales opportunities. I thrive in fast-paced environments, collaborating with sales, marketing, and support teams to deliver actionable insights, organized CRM pipelines, and reliable admin support. I’m proficient with Google Workspace, Shopify/eBay/Facebook Marketplace operations, and various CRM systems, and I enjoy turning data into clear, impactful outcomes for clients.

Rona Bautista

Hi there, I’m Rona Bautista—a results-driven Virtual Assistant specializing in lead generation, customer success, CRM management, and e-commerce support. I have 6+ years of experience helping businesses grow by generating qualified leads, improving customer retention, and streamlining operations to save time and boost sales opportunities. I thrive in fast-paced environments, collaborating with sales, marketing, and support teams to deliver actionable insights, organized CRM pipelines, and reliable admin support. I’m proficient with Google Workspace, Shopify/eBay/Facebook Marketplace operations, and various CRM systems, and I enjoy turning data into clear, impactful outcomes for clients.

Available to hire

Hi there, I’m Rona Bautista—a results-driven Virtual Assistant specializing in lead generation, customer success, CRM management, and e-commerce support. I have 6+ years of experience helping businesses grow by generating qualified leads, improving customer retention, and streamlining operations to save time and boost sales opportunities.

I thrive in fast-paced environments, collaborating with sales, marketing, and support teams to deliver actionable insights, organized CRM pipelines, and reliable admin support. I’m proficient with Google Workspace, Shopify/eBay/Facebook Marketplace operations, and various CRM systems, and I enjoy turning data into clear, impactful outcomes for clients.

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Language

English
Fluent

Work Experience

Customer Relations Specialist - Brand Expert at Abbott Laboratories
January 1, 2019 - December 31, 2025
Maintained high customer satisfaction through responsive support and issue resolution. Managed CRM updates and proactive follow-ups strengthening customer retention. Handling escalations while protecting brand reputation and client trust.
Administrative Assistant at Public Health Care Health
January 1, 2018 - December 31, 2020
Coordinated appointments and maintained accurate confidential records. Supported daily administrative operations improving workflow efficiency. Served as a liaison between clients and internal teams.
Customer Relations Specialist - Brand Expert at Freelance
January 1, 2024 - December 31, 2025
Delivered timely customer support and issue resolution; maintained CRM updates and proactive follow-ups strengthening customer retention.

Education

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Qualifications

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Industry Experience

Professional Services, Retail, Software & Internet, Other