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I am a Senior Digital Product Designer with over 20 years of experience leading user-centered design for high-traffic digital products, specializing in finance and enterprise solutions. I excel at facilitating discovery, shaping information architecture, and delivering accessible, measurable UX outcomes. I love collaborating with cross-functional teams to translate complex user needs into intuitive designs, mentor junior designers, and drive business value. I also explore responsible AI to enhance research and design workflows while keeping privacy and ethics at the forefront.…I am a Senior Digital Product Designer with over 20 years of experience leading user-centered design for high-traffic digital products, specializing in finance and enterprise solutions. I excel at facilitating discovery, shaping information architecture, and delivering accessible, measurable UX outcomes. I love collaborating with cross-functional teams to translate complex user needs into intuitive designs, mentor junior designers, and drive business value. I also explore responsible AI to enhance research and design workflows while keeping privacy and ethics at the forefront.

Richard Hoolahan

UX Designer, Web Designer, UI Designer, +4

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I am a Senior Digital Product Designer with over 20 years of experience leading user-centered design for high-traffic digital products, specializing in finance and enterprise solutions. I excel at facilitating discovery, shaping information architecture, and delivering accessible, measurable UX outcomes. I love collaborating with cross-functional teams to translate complex user needs into intuitive designs, mentor junior designers, and drive business value. I also explore responsible AI to enhance research and design workflows while keeping privacy and ethics at the forefront.…I am a Senior Digital Product Designer with over 20 years of experience leading user-centered design for high-traffic digital products, specializing in finance and enterprise solutions. I excel at facilitating discovery, shaping information architecture, and delivering accessible, measurable UX outcomes. I love collaborating with cross-functional teams to translate complex user needs into intuitive designs, mentor junior designers, and drive business value. I also explore responsible AI to enhance research and design workflows while keeping privacy and ethics at the forefront.

Available to hire

I am a Senior Digital Product Designer with over 20 years of experience leading user-centered design for high-traffic digital products, specializing in finance and enterprise solutions. I excel at facilitating discovery, shaping information architecture, and delivering accessible, measurable UX outcomes.

I love collaborating with cross-functional teams to translate complex user needs into intuitive designs, mentor junior designers, and drive business value. I also explore responsible AI to enhance research and design workflows while keeping privacy and ethics at the forefront.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Senior Digital Product Designer at RBC Royal Bank

October 1, 2024 - October 15, 2025

Independent designer delivering end-to-end designs with a focus on short-to-medium term design strategies. Partners with product and engineering to prioritize requirements, mentors junior designers, drives a high-performing design practice, aligns design and tech to optimise value, communicates ideas clearly, collaborates with core teams to introduce features, leads usability testing, and ensures accessibility and inclusive design in deliverables.

Senior UX & Digital Product Design Manager at HSBC Bank Canada

April 1, 2024 - October 15, 2025

Led UX/UI strategy and execution for HSBC’s public website, mobile apps, and online banking. Collaborated with Product, Marketing, Legal & Compliance, and Digital Sales to define and deliver high-impact features. Created wireframes, prototypes, and final UI designs using Figma, Sketch, and Adobe CC. Applied human-centered design, conducted usability testing, and championed accessibility and design system governance.

Digital Implementation Manager at HSBC Bank Canada

January 1, 2016 - October 15, 2025

Managed rollout of key features including mobile cheque deposit, Interac e-Transfer, and digital security enhancements. Conducted business readiness assessments, training, and stakeholder communications. Launched redesigns of mortgage and support sections, integrating live chat and digital help features. Acted as SME on digital migration projects balancing technical feasibility with user needs.

Digital Manager (Design & Development) at HSBC Expat

October 23, 2006 - September 6, 2013

• Oversaw end-to-end design and development for expat.hsbc.com, leading global teams to deliver scalable IA and UX for online banking platforms. • Conducted user interviews and tree testing to refine navigation and taxonomy, improving content discoverability across regions. • Utilized Google Analytics and A/B testing to evaluate performance and inform iterative UX improvements.

Freelance Digital Experience Consultant at Self-Employed / Various Clients

December 30, 2000 - Present

Delivered client-facing UX and web design solutions for industries including fenestration and e-commerce, producing sitemaps, wireframes, and prototypes to support CMS-driven websites. Conducted content audits and gap analyses for a Jersey-based media firm, leading to a website redesign that drove 2,000+ subscriptions in five days. Provided expert guidance on IA and UX, aligning designs with SEO and content strategies to enhance discoverability and user engagement.