Business Intelligence Engineer at ExpertFlow

Designed and developed real-time wallboards and dashboards using the MVC .NET framework, Grafana, Power BI, and Google APIs, enabling live monitoring of key metrics and contact center performance. Built custom data integrations and back-end logic in .NET (MVC) to connect UCCE and other data sources to dashboard interfaces. Developed SQL queries to extract, transform, and load data from UCCE, UCCX, and other contact center databases into reporting layers for analysis and display. Used SQL and CUIC to extract and process data, transforming it into actionable insights presented in user-friendly dashboards. Integrated Google APIs for dynamic data handling, external data sourcing, and enhanced visualization capabilities within dashboard components. Collaborated with cross-functional stakeholders to gather dashboard requirements and deliver solutions aligned with real-time and strategic business needs. Optimized dashboard and wallboard performance for speed, clarity, and usability, improving