I am an e-commerce operations professional with over 3 years of experience managing marketplace operations, product optimization, and customer experience across platforms like TikTok Shop, Shopee, and more. I collaborate closely with cross-functional teams—marketing, affiliates, creators, customer service, and warehousing—to support campaign execution, inventory coordination, creator collaborations, and overall operational performance. I love turning data into actionable insights and have a growing passion for analytics and visualization to drive data-driven decisions. To strengthen this foundation, I completed the Full-Stack Data Analytics Program at Revo U, developing skills in SQL, Python, Excel, and Tableau through hands-on projects. I enjoy turning data into actionable insights and partnering with teammates to drive improvements. I’m excited to contribute my operational background and evolving technical skills to a data-driven team and continue learning while delivering impact.

RISZA NURSEPTIYANDARI

I am an e-commerce operations professional with over 3 years of experience managing marketplace operations, product optimization, and customer experience across platforms like TikTok Shop, Shopee, and more. I collaborate closely with cross-functional teams—marketing, affiliates, creators, customer service, and warehousing—to support campaign execution, inventory coordination, creator collaborations, and overall operational performance. I love turning data into actionable insights and have a growing passion for analytics and visualization to drive data-driven decisions. To strengthen this foundation, I completed the Full-Stack Data Analytics Program at Revo U, developing skills in SQL, Python, Excel, and Tableau through hands-on projects. I enjoy turning data into actionable insights and partnering with teammates to drive improvements. I’m excited to contribute my operational background and evolving technical skills to a data-driven team and continue learning while delivering impact.

Available to hire

I am an e-commerce operations professional with over 3 years of experience managing marketplace operations, product optimization, and customer experience across platforms like TikTok Shop, Shopee, and more. I collaborate closely with cross-functional teams—marketing, affiliates, creators, customer service, and warehousing—to support campaign execution, inventory coordination, creator collaborations, and overall operational performance. I love turning data into actionable insights and have a growing passion for analytics and visualization to drive data-driven decisions.

To strengthen this foundation, I completed the Full-Stack Data Analytics Program at Revo U, developing skills in SQL, Python, Excel, and Tableau through hands-on projects. I enjoy turning data into actionable insights and partnering with teammates to drive improvements. I’m excited to contribute my operational background and evolving technical skills to a data-driven team and continue learning while delivering impact.

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Language

Indonesian
Advanced
English
Advanced

Work Experience

TikTok Shop Operations at Dachin Etech Global
September 1, 2015 - December 31, 2015
Managed daily TikTok Shop operations including product listing management, promotions, pricing updates, order processing, and inventory coordination across e-commerce platforms to support smooth marketplace operation and sales growth. Collaborated with cross-functional teams including marketing, affiliates, creators, customer service, and warehouse to support campaign execution, creator collaborations, order fulfillment, and customer experience improvements. Monitored sales metrics and customer insights to inform data-driven decisions.
Administrative Assistant at Badan Kepegawaian Negara (BKN)
July 1, 2019 - August 31, 2019
Collaborated with approximately two bureaus to create standardized visitor satisfaction questionnaires, enabling monitoring and evaluation of service performance. Managed comprehensive meeting files, ensured accurate documentation, and facilitated accessible workflows across departments.
Data Analyst (Project) at Revo U – Data Insight Projects
March 1, 2025 - May 31, 2025
DES, E-commerce Funnel Analysis: Cleaned and transformed data in SQL/Tableau to analyze multi-year funnel performance, identify bottlenecks, and propose targeted actions to improve checkout completion. FIP, Revo Fin Lending Performance Analysis: Evaluated a large loan portfolio to identify repayment strength and financial stability trends, uncovering insights for lending strategies.
Churn Analyst (Project) at Revo U – Data Insight Projects
March 1, 2025 - May 31, 2025
Churn Analysis of Skynex Airlines' Loyalty Program: Performed Exploratory Data Analysis to uncover churn trends using Python and Tableau. Built an interactive Tableau dashboard visualizing churn trends, customer segments, and loyalty metrics. Proposed strategic recommendations to reduce churn and improve retention.
Data Analyst (Project) at Revo U – Data Insight Projects
March 15, 2025 - March 31, 2025
DES, E-commerce Funnel Analysis: Analyzed funnel performance to detect bottlenecks, revealed a 2020 peak in conversion and completion rates, identified checkout-stage drop-offs, and suggested actions to improve purchase completion. Tools: SQL, Tableau, Funnel Analysis.
Data Analyst (Project) at Revo U – Data Insight Projects
April 1, 2025 - May 31, 2025
FIP, Revo Fin Lending Performance Analysis: Evaluated a $787M loan portfolio of 176K+ customers, identified stronger repayment and financial stability in recent cohorts, and provided data-driven recommendations for lending processes.
Data Analyst (Project) at Revo U – Data Insight Projects
February 1, 2025 - June 30, 2025
Additional project work within the Rev0 U Data Insight program focusing on data cleaning, analysis, and visualization to support ongoing coursework.

Education

Bachelor of Social Science at Universitas Indonesia
August 1, 2016 - January 1, 2021
Full-Stack Data Analytics Program at Revo U
February 1, 2025 - May 1, 2025

Qualifications

Intro to Data Analytics
December 1, 2024 - December 31, 2024
Full Stack Data Analytics
June 1, 2025 - June 30, 2025

Industry Experience

Retail, Software & Internet, Professional Services