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I'm a customer success and support professional with over 10 years of experience delivering exceptional outcomes for B2B clients in digital marketing and SaaS. I excel at onboarding, proactive communication, and guiding customers through the lifecycle to maximize satisfaction and retention. Relocating back to Portugal in March 2026, I bring a strong cross-functional mindset, collaborating with Sales, Ad Ops, and Product teams, and using a data-driven approach to optimize campaigns and demonstrate ROI.…I'm a customer success and support professional with over 10 years of experience delivering exceptional outcomes for B2B clients in digital marketing and SaaS. I excel at onboarding, proactive communication, and guiding customers through the lifecycle to maximize satisfaction and retention. Relocating back to Portugal in March 2026, I bring a strong cross-functional mindset, collaborating with Sales, Ad Ops, and Product teams, and using a data-driven approach to optimize campaigns and demonstrate ROI.

Ana Rita Carvalho-Arms

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I'm a customer success and support professional with over 10 years of experience delivering exceptional outcomes for B2B clients in digital marketing and SaaS. I excel at onboarding, proactive communication, and guiding customers through the lifecycle to maximize satisfaction and retention. Relocating back to Portugal in March 2026, I bring a strong cross-functional mindset, collaborating with Sales, Ad Ops, and Product teams, and using a data-driven approach to optimize campaigns and demonstrate ROI.…I'm a customer success and support professional with over 10 years of experience delivering exceptional outcomes for B2B clients in digital marketing and SaaS. I excel at onboarding, proactive communication, and guiding customers through the lifecycle to maximize satisfaction and retention. Relocating back to Portugal in March 2026, I bring a strong cross-functional mindset, collaborating with Sales, Ad Ops, and Product teams, and using a data-driven approach to optimize campaigns and demonstrate ROI.

Available to hire

I’m a customer success and support professional with over 10 years of experience delivering exceptional outcomes for B2B clients in digital marketing and SaaS. I excel at onboarding, proactive communication, and guiding customers through the lifecycle to maximize satisfaction and retention.

Relocating back to Portugal in March 2026, I bring a strong cross-functional mindset, collaborating with Sales, Ad Ops, and Product teams, and using a data-driven approach to optimize campaigns and demonstrate ROI.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Portuguese

Fluent

Spanish; Castilian

Fluent

Work Experience

Customer Success Manager (previously Customer Success Specialist) at Foundry, formerly IDG

January 1, 2021 - Present

Primary point of contact for clients; manages onboarding and day-to-day support for B2B digital marketing campaigns; collaborates with Sales, Ad Ops, and Product to meet client objectives and resolve blockers; monitors campaign performance and analyzes results to identify optimizations and ROI; creates Statements of Work and documentation; maintains client records in Salesforce and internal systems; resolves client concerns with a solution-oriented approach.

HR Coordinator at The DAVIS Companies

January 1, 2019 - January 1, 2021

Processed payroll for 260+ employees; resolved payroll inquiries; generated weekly payroll reports; managed shared inbox; maintained compliance with contracts and agreements; supported legal standards.

Customer Support & Operations Support at Various (Portugal)

January 1, 2010 - January 1, 2019

Professional background in customer support and operations; provided customer support and operational coordination, handling inquiries, issue resolution, and process improvements; contributed to cross-functional collaboration and ongoing service enhancements while based in Portugal before relocating to the United States.