Available to hire
I’m a seasoned freelance web developer and CRM/ Zendesk specialist with 18+ years in IT and 13+ years delivering remote projects for startups and enterprises. I build robust websites and apps using CMS/CRM platforms like Joomla, WordPress, Shopify, Zendesk, Freshdesk, and more, staying up-to-date with the latest tools to deliver cutting-edge solutions.
As a Top Rated Upwork developer since 2016 with 21k+ hours, I focus on high-quality outcomes, scalable backend systems, and customer-centric ecommerce experiences, collaborating with agencies and SaaS firms across the USA, Canada, UK, and Australia.
Skills
Experience Level
Language
English
Fluent
Work Experience
Lead Shopify Developer at 727 Digital
January 1, 2024 - September 11, 2025Led development for Shopify stores, aligning requirements with product and marketing teams using Agile methodologies. Improved project completion rates and client satisfaction by delivering high-quality, scalable storefronts.
Zendesk Infrastructure Developer at Apollo Internet
January 1, 2023 - September 11, 2025Spearheaded the unification of Zendesk CRM infrastructure for multiple business clients. Implemented tailored ticketing, onboarding processes, and automation to reduce response times and improve engagement.
Shopify Developer at LUWA
January 1, 2022 - PresentJoined the development team to enhance user experience and update wholesale and membership functions on Shopify Plus platform with day-to-day system upgrades.
Zendesk Administrator at Evolved Office
January 1, 2022 - September 11, 2025Built a Zendesk Help Center with self-service KB and AnswerBot; established workflows, triggers, and automation to improve CSAT and resolution speed.
Zendesk CRM App Developer & Admin at Jarvis & Whizz
January 1, 2021 - September 11, 2025Developed and integrated 3rd-party apps, custom functions, ticket flows, routing, and CRM integrations to achieve high CSAT levels.
Shopify Developer at Sol-ti
January 1, 2019 - September 11, 2025Developed Shopify stores from scratch with custom themes, carts, product galleries, and wholesale integrations; collaborated closely with CEO on product strategy.
Founder, CEO at Dynamic Web Lab
January 1, 2013 - PresentFounded and managed a web development company; led large-scale projects and team coordination to deliver web and e-commerce solutions.
Shopify Developer at Dyln.co
January 1, 2016 - January 1, 2020Built and customized Shopify stores; integrated various third-party apps to enhance sales, marketing, warehousing, shipping, campaigns, and logistics.
Full-Stack Web Developer at MuteSix
January 1, 2020 - January 1, 2021Developed and troubleshooted themes, applications, and cart pages across multiple Shopify/WooCommerce projects for a wide range of clients.
Zendesk Administrator & CX Systems Consultant at Upwork INC.
January 1, 2016 - January 1, 2017Led Zendesk platform administration for enterprise-scale support operations; managed 900+ global agents, workflows, and reporting.
Zendesk Developer at StudyBlue/Chegg
January 1, 2017 - January 1, 2019Enhanced Zendesk CRM by building API-based integrations to support students and educators.
Sr. Manager, Software Division at Da Tomato Limited
January 1, 2014 - January 1, 2015Led a multi-modal overseas web development team, driving project delivery and capacity building.
Software Consultant (WEB) at Information Services Network
January 1, 2007 - January 1, 2007Provided web development consulting services to diverse clients.
Sr. IT Manager - Teletalk Mobile at Computer Source Ltd.
January 1, 2005 - January 1, 2006Led IT management for Teletalk Mobile projects, overseeing infrastructure and software initiatives.
Education
High School at Hi-School
January 1, 1996 - January 1, 1996College/O-level at College/O-level
January 1, 1997 - January 1, 1998Qualifications
Bachelor of Business Administration (BBA)
January 11, 2030 - January 1, 2004Zendesk Administrator Certification
January 11, 2030 - September 11, 2025Shopify Developer Certification
January 11, 2018 - September 11, 2018Self-learner
AWS Certified Solutions Architect (applied)
January 11, 2030 - September 11, 2025Industry Experience
Software & Internet, Professional Services, Retail, Media & Entertainment, Education
Skills
Experience Level
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