I'm a full-stack web developer and CRM administrator with 18 years in IT and 13 years as a freelance professional. I specialize in building robust websites and applications using CMS and CRM platforms such as Joomla, WordPress, Shopify, Zendesk, Freshdesk, and more. As a dedicated self-learner, I stay up-to-date with the latest platform tools and technologies to deliver cutting-edge solutions for my clients. Since 2010 I’ve collaborated with startups and established companies, delivering high-quality results. As a Top Rated Developer on Upwork since 2016, I’ve accumulated over 21,000 hours of hands-on development experience and consistently exceed client expectations.

Md Rakibul Islam

I'm a full-stack web developer and CRM administrator with 18 years in IT and 13 years as a freelance professional. I specialize in building robust websites and applications using CMS and CRM platforms such as Joomla, WordPress, Shopify, Zendesk, Freshdesk, and more. As a dedicated self-learner, I stay up-to-date with the latest platform tools and technologies to deliver cutting-edge solutions for my clients. Since 2010 I’ve collaborated with startups and established companies, delivering high-quality results. As a Top Rated Developer on Upwork since 2016, I’ve accumulated over 21,000 hours of hands-on development experience and consistently exceed client expectations.

Available to hire

I’m a full-stack web developer and CRM administrator with 18 years in IT and 13 years as a freelance professional. I specialize in building robust websites and applications using CMS and CRM platforms such as Joomla, WordPress, Shopify, Zendesk, Freshdesk, and more.

As a dedicated self-learner, I stay up-to-date with the latest platform tools and technologies to deliver cutting-edge solutions for my clients. Since 2010 I’ve collaborated with startups and established companies, delivering high-quality results. As a Top Rated Developer on Upwork since 2016, I’ve accumulated over 21,000 hours of hands-on development experience and consistently exceed client expectations.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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Language

English
Fluent

Work Experience

Lead Shopify Developer at 727 Digital
January 1, 2024 - September 11, 2025
Led development for Shopify stores, aligning requirements with product and marketing teams using Agile methodologies. Improved project completion rates and client satisfaction by delivering high-quality, scalable storefronts.
Zendesk Infrastructure Developer at Apollo Internet
January 1, 2023 - September 11, 2025
Spearheaded the unification of Zendesk CRM infrastructure for multiple business clients. Implemented tailored ticketing, onboarding processes, and automation to reduce response times and improve engagement.
Shopify Developer at LUWA
January 1, 2022 - Present
Joined the development team to enhance user experience and update wholesale and membership functions on Shopify Plus platform with day-to-day system upgrades.
Zendesk Administrator at Evolved Office
January 1, 2022 - September 11, 2025
Built a Zendesk Help Center with self-service KB and AnswerBot; established workflows, triggers, and automation to improve CSAT and resolution speed.
Zendesk CRM App Developer & Admin at Jarvis & Whizz
January 1, 2021 - September 11, 2025
Developed and integrated 3rd-party apps, custom functions, ticket flows, routing, and CRM integrations to achieve high CSAT levels.
Shopify Developer at Sol-ti
January 1, 2019 - September 11, 2025
Developed Shopify stores from scratch with custom themes, carts, product galleries, and wholesale integrations; collaborated closely with CEO on product strategy.
Zendesk Developer at StudyBlue/Chegg
January 1, 2019 - September 11, 2025
Enhanced customer support functionality via Zendesk integrations and API-based applications to support a large academic user base.
Sr. Manager, Software Division at DATOMO Limited
January 1, 2015 - September 11, 2025
Established a multi-modal overseas web development team, providing training and real-world project exposure to offshore staff.
Founder, CEO at Dynamic Web Lab
January 1, 2013 - Present
Founded and managed a web development company; led large-scale projects and team coordination to deliver web and e-commerce solutions.

Education

High School at Hi-School
January 11, 2030 - January 1, 1996
College/O-level at College/O-level
January 11, 2030 - January 1, 1998

Qualifications

Bachelor of Business Administration (BBA)
January 11, 2030 - January 1, 2004
Zendesk Administrator Certification
January 11, 2030 - September 11, 2025
Shopify Developer Certification
January 11, 2030 - September 11, 2025
AWS Certified Solutions Architect (applied)
January 11, 2030 - September 11, 2025

Industry Experience

Software & Internet, Professional Services, Retail

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
See more