Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a compliance and operations professional with a track record in regulatory adherence, risk mitigation, quality assurance, and cross-functional governance across multinational environments. I have hands-on experience auditing marketing projects for Meta via Teleperformance, optimizing digital campaigns, and delivering policy-compliant client support. I enjoy partnering with cross-functional teams to close gaps and strengthen operational integrity. I blend data-driven analysis with practical coaching to elevate teams and sustain platform governance. I am fluent in Italian and English, with working knowledge of Chinese, Spanish, and Portuguese. Open to international and hybrid roles in marketing, policy, or operations, I am passionate about continuous improvement and helping organizations maintain high compliance and performance standards.…I am a compliance and operations professional with a track record in regulatory adherence, risk mitigation, quality assurance, and cross-functional governance across multinational environments. I have hands-on experience auditing marketing projects for Meta via Teleperformance, optimizing digital campaigns, and delivering policy-compliant client support. I enjoy partnering with cross-functional teams to close gaps and strengthen operational integrity. I blend data-driven analysis with practical coaching to elevate teams and sustain platform governance. I am fluent in Italian and English, with working knowledge of Chinese, Spanish, and Portuguese. Open to international and hybrid roles in marketing, policy, or operations, I am passionate about continuous improvement and helping organizations maintain high compliance and performance standards.

Roberto Marceddu

Content Creator, Content Producer, Marketing Analyst, +2





I am a compliance and operations professional with a track record in regulatory adherence, risk mitigation, quality assurance, and cross-functional governance across multinational environments. I have hands-on experience auditing marketing projects for Meta via Teleperformance, optimizing digital campaigns, and delivering policy-compliant client support. I enjoy partnering with cross-functional teams to close gaps and strengthen operational integrity. I blend data-driven analysis with practical coaching to elevate teams and sustain platform governance. I am fluent in Italian and English, with working knowledge of Chinese, Spanish, and Portuguese. Open to international and hybrid roles in marketing, policy, or operations, I am passionate about continuous improvement and helping organizations maintain high compliance and performance standards.…I am a compliance and operations professional with a track record in regulatory adherence, risk mitigation, quality assurance, and cross-functional governance across multinational environments. I have hands-on experience auditing marketing projects for Meta via Teleperformance, optimizing digital campaigns, and delivering policy-compliant client support. I enjoy partnering with cross-functional teams to close gaps and strengthen operational integrity. I blend data-driven analysis with practical coaching to elevate teams and sustain platform governance. I am fluent in Italian and English, with working knowledge of Chinese, Spanish, and Portuguese. Open to international and hybrid roles in marketing, policy, or operations, I am passionate about continuous improvement and helping organizations maintain high compliance and performance standards.

Available to hire

I am a compliance and operations professional with a track record in regulatory adherence, risk mitigation, quality assurance, and cross-functional governance across multinational environments. I have hands-on experience auditing marketing projects for Meta via Teleperformance, optimizing digital campaigns, and delivering policy-compliant client support. I enjoy partnering with cross-functional teams to close gaps and strengthen operational integrity.

I blend data-driven analysis with practical coaching to elevate teams and sustain platform governance. I am fluent in Italian and English, with working knowledge of Chinese, Spanish, and Portuguese. Open to international and hybrid roles in marketing, policy, or operations, I am passionate about continuous improvement and helping organizations maintain high compliance and performance standards.

Skills

Copywriting

Experience Level

Copywriting

Intermediate

Language

Italian

Fluent

English

Advanced

Chinese

Intermediate

Spanish; Castilian

Intermediate

Portuguese

Intermediate

Work Experience

Quality Analyst – Compliance & Operations on Marketing Project at Teleperformance for Meta

January 1, 2022 - Present

Conducted systematic audits of operational activities to ensure compliance with internal policies, client standards, and regulatory requirements. Evaluated customer interactions and workflows to identify compliance gaps, quality risks, and control weaknesses. Produced structured analysis reports highlighting trend causes and remediation recommendations. Delivered corrective coaching to team leaders and agents to reinforce policy adherence and quality standards. Led calibration sessions and quality briefings to ensure consistency and alignment across teams. Supported continuous improvement initiatives aimed at reducing risk exposure and enhancing operational integrity.

Digital Marketing & Client Support Specialist for Ads at Teleperformance for Meta (Ads Team)

January 1, 2023 - Present

Supported clients in optimizing digital marketing campaigns in alignment with platform policies, branding guidelines, and ad compliance standards. Analyzed campaign performance data (CTR, CPC, ROAS, conversion rates) to identify optimization opportunities, compliance risks, and performance gaps. Delivered strategic recommendations to improve campaign effectiveness, audience targeting, creative performance, and adherence to platform best practices. Maintained detailed documentation of campaign strategies, performance insights, optimization actions, and compliance-related outcomes. Collaborated cross-functionally with internal teams to ensure consistent execution of digital strategy and governance standards.

Customer Experience & Policy Support Specialist at Disney+

January 1, 2021 - January 1, 2022

Managed high-volume customer communications while ensuring strict adherence to internal policies and data protection standards. Handled sensitive requests including refunds and account-related issues in compliance with company procedures. Identified recurring policy or process issues and escalated findings to relevant teams. Contributed to internal process updates aimed at improving service accuracy, consistency, and compliance.

Academic Compliance Tutor & Program Support Officer at University of Sassari

January 1, 2020 - January 1, 2021

Verified academic documentation and eligibility requirements for international exchange programs. Ensured compliance with institutional and international education regulations. Prepared analytical reports supporting program oversight and regulatory alignment.Provided guidance to students regarding procedural and compliance requirements.