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I am a versatile and detail-oriented professional with strong experience in graphic design, IT support, and customer service. I excel at turning ideas into visually compelling designs while delivering reliable technical support and excellent client service. I am proficient in Adobe Creative Suite, computer troubleshooting, and digital communication tools. I am known for combining creativity with technical expertise to meet client needs and enhance brand presence. I am a fast learner with strong problem-solving, multitasking, and teamwork abilities, committed to producing high-quality results in every project.…I am a versatile and detail-oriented professional with strong experience in graphic design, IT support, and customer service. I excel at turning ideas into visually compelling designs while delivering reliable technical support and excellent client service. I am proficient in Adobe Creative Suite, computer troubleshooting, and digital communication tools. I am known for combining creativity with technical expertise to meet client needs and enhance brand presence. I am a fast learner with strong problem-solving, multitasking, and teamwork abilities, committed to producing high-quality results in every project.

Robin Christopher Drapete

Graphic Designer, Video Editor, Photographer, +4

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I am a versatile and detail-oriented professional with strong experience in graphic design, IT support, and customer service. I excel at turning ideas into visually compelling designs while delivering reliable technical support and excellent client service. I am proficient in Adobe Creative Suite, computer troubleshooting, and digital communication tools. I am known for combining creativity with technical expertise to meet client needs and enhance brand presence. I am a fast learner with strong problem-solving, multitasking, and teamwork abilities, committed to producing high-quality results in every project.…I am a versatile and detail-oriented professional with strong experience in graphic design, IT support, and customer service. I excel at turning ideas into visually compelling designs while delivering reliable technical support and excellent client service. I am proficient in Adobe Creative Suite, computer troubleshooting, and digital communication tools. I am known for combining creativity with technical expertise to meet client needs and enhance brand presence. I am a fast learner with strong problem-solving, multitasking, and teamwork abilities, committed to producing high-quality results in every project.

Available to hire

I am a versatile and detail-oriented professional with strong experience in graphic design, IT support, and customer service. I excel at turning ideas into visually compelling designs while delivering reliable technical support and excellent client service.

I am proficient in Adobe Creative Suite, computer troubleshooting, and digital communication tools. I am known for combining creativity with technical expertise to meet client needs and enhance brand presence. I am a fast learner with strong problem-solving, multitasking, and teamwork abilities, committed to producing high-quality results in every project.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Supervisor / IT Specialist / Technical Helpdesk Support / Graphic Designer / Video Editor at STARCRM Sdn. Bhd.

August 1, 2024 - Present

Supervised daily operations, assigned tasks, and trained staff to meet service and quality standards. Installed, configured, and maintained computer hardware, software, and networks, reducing downtime by 30%. Developed custom graphics and video content for marketing, increasing engagement by 25%. Handled technical troubleshooting, resolving 90% of issues on first contact. Provided prompt and professional assistance via phone, email, and chat to customer inquiries. Resolved concerns with accuracy, empathy, and efficiency, maintaining 95%+ customer satisfaction ratings. Documented customer interactions and escalated unresolved issues to the appropriate departments.

Graphic Designer / Video Editor at Tarla PC Configure Computer Center, Philippines

January 1, 2024 - October 22, 2025

Developed custom graphics and video content for marketing, increasing engagement by 25%.

Customer Service Representative at STAR CRM SDN BHD

August 1, 2024 - Present

Provided daily customer service operations, supervised staff, and trained team to meet service and quality standards. Installed, configured, and maintained computer hardware, software, and networks, reducing downtime. Developed custom graphics and video content for marketing, increasing engagement. Handled technical troubleshooting, resolving most issues on first contact. Delivered prompt and professional assistance via phone, email, and chat, addressing customer inquiries with accuracy, empathy, and efficiency. Documented customer interactions and escalated unresolved issues to appropriate departments.

Supervisor / IT Specialist / Technical Help Desk Support / Graphic Designer / Video Editor at TarLac PCC Configure Computer Center, Philippines

January 1, 2021 - Present

Managed IT support and service desk operations; provided graphic design and video editing services. Coordinated tasks, supported end-users, and contributed to network and software setup.