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I am a customer service representative with a strong background in inventory and warehouse management. With a time spent training coworkers in all of my roles. I carry an intense and accurate attention to detail as well as a zeal to do the job right the first time. You can depend on me to show up, work hard and get the job done, wherever required.…

Roxanne Winters

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I am a customer service representative with a strong background in inventory and warehouse management. With a time spent training coworkers in all of my roles. I carry an intense and accurate attention to detail as well as a zeal to do the job right the first time. You can depend on me to show up, work hard and get the job done, wherever required.…

Available to hire

I am a customer service representative with a strong background in inventory and warehouse management. With a time spent training coworkers in all of my roles. I carry an intense and accurate attention to detail as well as a zeal to do the job right the first time. You can depend on me to show up, work hard and get the job done, wherever required.

Skills

Leadership

Microsoft Excel

Microsoft Office

Experience Level

Leadership

Intermediate

Microsoft Excel

Intermediate

Microsoft Office

Intermediate

Work Experience

Warehouse Associate at Wolseley

November 1, 2023 - April 1, 2026

Answered phones to assist customers with sales support, shipping inquiries, and delivery date/condition questions; scheduled deliveries. Handled front order desk and general sales support including shipping/receiving and phone answering. Performed warehouse organization, operated forklift, and completed general safety inspections. Picked, packed, and loaded plumbing/HVAC materials for customers; also delivered materials and supported loading/unloading.

Warehouse person/warehouse woman at Kenroc Building Materials

November 1, 2022 - November 1, 2023

Picked building materials and loaded them onto customer vehicles and delivery trucks; delivered materials at times. Maintained warehouse organization as a key role. Achieved a 25% reduction in picking time within the first three months after conducting a warehouse reorganization; reduced damage and mis-picks by over 50% and reduced overtime hours spent on customer loading/unloading by nearly 100%. Trained new employees on item locations and picking procedures to improve performance even during absence.

Sales Associate at Princess Auto

June 1, 2021 - November 1, 2022

Answered phones and provided customer service on the main floor. Assisted customers with finding products, stocking shelves, and organizing product displays. Supported warehouse operations including forklift use, dynamic and adaptable organization, and inventory support. Key focus included responding to stock checks and online order status inquiries and assisting customers with purchases through the website.

Sales Associate at Pet Valu

July 1, 2020 - August 1, 2020

Prior to promotion to key holder, handled store cleaning and worked at the till.

Key Holder at Pet Valu

July 1, 2020 - July 1, 2021

Answered phones with general customer inquiries about pet foods, supplements, and sales promotions. Provided dog wash service and support. Completed general cleaning tasks (dusting, mopping, vacuuming). Managed store opening/closing responsibilities including cash-outs and bank deposits.

Prep Cook / Clerk at Swiss Chalet

October 1, 2014 - July 1, 2018

Food processing, taking orders at the till, cleaning, expediting, and preparing take-out food.