Hi, I’m Rna Yussef, a client-focused Account Manager with a passion for building lasting relationships and delivering exceptional service. I currently manage and support a portfolio of trading clients at HYCM Global Company, coordinating deposits and withdrawals, monitoring positions, and providing timely market updates. I excel at clear, proactive communication across calls, WhatsApp, and email, using tools like Intercom, Salesforce, and MetaTrader to keep clients informed and engaged while working closely with internal teams to resolve issues and ensure retention. Before moving into financial services, I worked in customer service, education administration, and library roles in Egypt, where I developed strong organizational, data management, and training skills. I’m fluent in Arabic and English and committed to continuous learning and delivering high-quality support in fast-paced environments.

Rna Yussef

Hi, I’m Rna Yussef, a client-focused Account Manager with a passion for building lasting relationships and delivering exceptional service. I currently manage and support a portfolio of trading clients at HYCM Global Company, coordinating deposits and withdrawals, monitoring positions, and providing timely market updates. I excel at clear, proactive communication across calls, WhatsApp, and email, using tools like Intercom, Salesforce, and MetaTrader to keep clients informed and engaged while working closely with internal teams to resolve issues and ensure retention. Before moving into financial services, I worked in customer service, education administration, and library roles in Egypt, where I developed strong organizational, data management, and training skills. I’m fluent in Arabic and English and committed to continuous learning and delivering high-quality support in fast-paced environments.

Available to hire

Hi, I’m Rna Yussef, a client-focused Account Manager with a passion for building lasting relationships and delivering exceptional service. I currently manage and support a portfolio of trading clients at HYCM Global Company, coordinating deposits and withdrawals, monitoring positions, and providing timely market updates. I excel at clear, proactive communication across calls, WhatsApp, and email, using tools like Intercom, Salesforce, and MetaTrader to keep clients informed and engaged while working closely with internal teams to resolve issues and ensure retention.

Before moving into financial services, I worked in customer service, education administration, and library roles in Egypt, where I developed strong organizational, data management, and training skills. I’m fluent in Arabic and English and committed to continuous learning and delivering high-quality support in fast-paced environments.

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Language

Arabic
Fluent
English
Fluent

Work Experience

Account Manager at HYCM Global Company
October 1, 2024 - Present
Manage and support a portfolio of trading clients, ensuring personalized service and long-term retention. Conduct retention and follow-up calls, provide market updates, and handle deposits/withdrawals with policy compliance. Utilize Intercom, 3CX, Frejun, and Salesforce; oversee client accounts on MT4/MT5; collaborate with internal teams to maintain high client satisfaction.
Customer Support
November 1, 2023 - September 30, 2024
Handled customer inquiries via phone and email, collected and analyzed feedback to drive service improvements, maintained organized records, and collaborated with departments to resolve issues and enhance satisfaction.
Customer Service Specialist at Panasonic Universality Egypt
July 1, 2020 - October 1, 2023
Managed customer accounts, processed orders, maintained accurate records, handled inquiries and resolved complaints, managed and updated databases, and provided clear information about products, services, and policies.
Assistant Principal at Dream International School (DLS)
September 1, 2017 - June 1, 2020
Supported school principals with administrative and operational tasks, coordinated educational programs and student activities, maintained and updated the school curriculum, and assisted in planning and implementing the school’s mission and policies.
Librarian and Archive Specialist at International Liberty School (ILS)
September 1, 2014 - June 1, 2017
Managed administrative and clerical tasks, organized and maintained paper and electronic records, provided secretarial support to department heads and executive staff, and reviewed contracts and technical documents for accuracy.

Education

Master's in Information Science at Alexandria University
September 1, 2019 - February 1, 2022
Bachelor's degree in Libraries and Information Technology at Faculty of Arts, Alexandria University
September 1, 2009 - May 1, 2013

Qualifications

Bilingual Skills Program
October 1, 2010 - January 14, 2026
Marketing and Customer Service International Program (ITCCP)
September 1, 2010 - January 14, 2026
International Computer Driving License (ICDL)
August 1, 2009 - January 14, 2026
Public Relations Training Program
December 1, 2013 - January 14, 2026
Librarian Training Program
September 1, 2013 - January 14, 2026
User Service – Information Desk
August 1, 2013 - January 14, 2026

Industry Experience

Education, Professional Services, Media & Entertainment