Available to hire
Hi there! I’m Rukiyah Waheed, a Filipino digital artist and customer-service professional based in Riyadh, Saudi Arabia. I combine a background in Computer Science with Digital Arts and Animation to create engaging visuals and brand content while delivering smooth, friendly service to clients and colleagues.
Over the years I’ve supported sales, marketing, and BD teams, built a freelance artwork portfolio, and developed social media content and web assets. I’m looking to grow in roles that blend design, content creation, and user experience for brands and digital platforms.
Experience Level
Intermediate
Intermediate
Language
English
Advanced
Tagalog
Advanced
Arabic
Intermediate
Urdu
Beginner
Work Experience
Customer Service Representative at Masdar Food Supply
December 1, 2023 - March 1, 2024Engaged with clients and employees by handling calls, creating orders per client or employee requests using Epicor; maintained and updated client information and personal records; helped establish a business service structure and collaborated with other departments to improve customer satisfaction.
Customer Service Representative at FNRCO
January 1, 2020 - December 1, 2023Handled client and employee calls; assisted the team to address queries, raised SAP tickets; conducted quarterly surveys; followed up with clients and employees; circulated important announcements; updated staff records; welcomed new employees; prepared weekly SAP-ticket related meetings with management.
Customer Service Supervisor at FNRCO
January 1, 2021 - April 1, 2021Supervised the customer service team; escalated urgent matters; worked with the Business Development Manager to stay in touch with key clients; coordinated monthly salary releases; produced weekly customer service reports; led weekly SAP-ticket related meetings; addressed WhatsApp queries within team contexts.
Web Development Intern at Linkage Web Development, Philippines (Baguio)
May 1, 2018 - June 1, 2018Graphic design, data scraping, basic web development; content creation for social media; assisted with sales generation and internship tasks.
Freelance Artist (Traditional & Digital) at Self-Employed
May 1, 2016 - PresentCreated artwork commissions, stickers, custom orders; painted on canvas; delivered traditional and digital artworks; collaborated with clients globally.
Education
Bachelor of Science in Computer Science at University of the Cordilleras (UC), Philippines
January 1, 2018 - January 1, 2020Qualifications
Industry Experience
Media & Entertainment, Professional Services, Software & Internet, Education, Retail
Experience Level
Intermediate
Intermediate
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