I'm an operations and customer-focused professional with experience supporting remote teams, coordinating stakeholders, and maintaining robust documentation in fast-moving environments. I bring a calm, organized, and practical approach to administrative and customer operations, with hands-on experience across ecommerce, client support, and process improvement, including health and research-adjacent projects, documentation control, and audit-ready processes.…

Ryan Dixon

I'm an operations and customer-focused professional with experience supporting remote teams, coordinating stakeholders, and maintaining robust documentation in fast-moving environments. I bring a calm, organized, and practical approach to administrative and customer operations, with hands-on experience across ecommerce, client support, and process improvement, including health and research-adjacent projects, documentation control, and audit-ready processes.…

Available to hire

I’m an operations and customer-focused professional with experience supporting remote teams, coordinating stakeholders, and maintaining robust documentation in fast-moving environments. I bring a calm, organized, and practical approach to administrative and customer operations, with hands-on experience across ecommerce, client support, and process improvement, including health and research-adjacent projects, documentation control, and audit-ready processes.

See more

Skills

Experience Level

Microsoft Excel
Expert
WordPress
Intermediate

Language

English
Fluent

Work Experience

Founder / Operations Coordinator at Panic Proof Health Ltd
March 1, 2024 - Present
Lead day-to-day operational coordination for an early-stage digital health startup, supporting planning, scheduling, documentation, and delivery across multiple workstreams. Act as a central coordination point between academic, clinical, technical, and external stakeholders, ensuring clear communication and timely progression of actions. Maintain shared trackers, action logs, and documentation systems to support accountability, traceability, and structured delivery. Prepare meeting summaries and follow-up communications, translating discussions into clear next steps. Support client- and partner-facing communication, ensuring professional responses and consistent follow-through. Oversee website and ecommerce administration, including WordPress site builds, managing backend content and products, and collaborating with AI-assisted website builders. Support early-stage research and study preparation activities, including operational tracking, documentation control, and coordination of heal
Freelance Graphic Designer / Web Support at Self-Employed (Remote)
January 1, 2017 - December 31, 2023
Delivered client-based creative and website projects, managing multiple accounts, timelines, and documentation simultaneously in a remote working environment. Built and maintained WordPress websites, updating content, structure, and basic functionality. Supported ecommerce-style site administration, including product uploads, content updates, and basic image preparation. Managed client communication, timelines, and delivery expectations independently. Built long-term client relationships through reliability, organisation, and clear communication.
Freelance Graphic Designer / Web Support at Self-Employed
January 1, 2017 - December 31, 2023
Delivered client-based creative and website projects, managing multiple accounts, timelines, and documentation in a remote setting; built and maintained WordPress websites, updated content and structure, and managed ecommerce-style site administration including product updates and image preparation; communicated with clients to manage timelines and delivery expectations; built long-term client relationships through reliability and clear communication.

Education

Business & Operations Studies (Distance Learning) at Independent Distance Learning Programme
September 11, 2020 - September 2, 2022
Studied business operations, administrative systems, process fundamentals, documentation practices, spreadsheet-based tracking, and remote collaboration. Focused on practical operational skills applicable to startup and remote working environments.
Higher National Diploma (HND) – Creative & Digital Studies at Stockport College
September 28, 2003 - January 24, 2007
Completed an HND focused on creative and digital disciplines, developing foundational skills in design, digital tools, and structured project work.

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Software & Internet, Professional Services, Retail
    paper Data Collection & Research Support – Remote Projects (Case Example)

    Supported remote data collection and research tasks for digital and service-based projects, with a focus on accuracy, organisation, and clear documentation.

    Work included sourcing and structuring information, maintaining spreadsheets and trackers, reviewing data for completeness, and supporting downstream administrative and reporting needs.

    This role required strong attention to detail, consistency, and the ability to follow defined processes while working independently in a remote environment.

    paper Operations & Administrative Support – Health-Tech Startup (Case Example)

    Provided day-to-day operational and administrative support for an early-stage digital health startup operating in a fast-paced, remote environment.

    Responsibilities included coordinating stakeholders across academic, clinical, and technical teams; managing documentation and shared trackers; preparing structured meeting notes; and ensuring timely follow-up on actions across multiple workstreams.

    This work focused on maintaining organisation, clear communication, and reliable delivery to support project momentum and decision-making.