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Creative professional with a background spanning video production, software quality assurance, and technical customer support. Leads post-production workflows, edits marketing content, manages creative projects, and produces story-driven video content, complemented by 7+ years supporting software products through QA, troubleshooting, customer success, and cross-functional collaboration. Known for combining creative storytelling with technical expertise and client-focused communication to deliver polished work, solve complex challenges, and build lasting relationships.…Creative professional with a background spanning video production, software quality assurance, and technical customer support. Leads post-production workflows, edits marketing content, manages creative projects, and produces story-driven video content, complemented by 7+ years supporting software products through QA, troubleshooting, customer success, and cross-functional collaboration. Known for combining creative storytelling with technical expertise and client-focused communication to deliver polished work, solve complex challenges, and build lasting relationships.

Ryan Bilones-Engaling

Video Editor, Videographer, Film Producer, +1

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Creative professional with a background spanning video production, software quality assurance, and technical customer support. Leads post-production workflows, edits marketing content, manages creative projects, and produces story-driven video content, complemented by 7+ years supporting software products through QA, troubleshooting, customer success, and cross-functional collaboration. Known for combining creative storytelling with technical expertise and client-focused communication to deliver polished work, solve complex challenges, and build lasting relationships.…Creative professional with a background spanning video production, software quality assurance, and technical customer support. Leads post-production workflows, edits marketing content, manages creative projects, and produces story-driven video content, complemented by 7+ years supporting software products through QA, troubleshooting, customer success, and cross-functional collaboration. Known for combining creative storytelling with technical expertise and client-focused communication to deliver polished work, solve complex challenges, and build lasting relationships.

Available to hire

Creative professional with a background spanning video production, software quality assurance, and technical customer support. Leads post-production workflows, edits marketing content, manages creative projects, and produces story-driven video content, complemented by 7+ years supporting software products through QA, troubleshooting, customer success, and cross-functional collaboration.

Known for combining creative storytelling with technical expertise and client-focused communication to deliver polished work, solve complex challenges, and build lasting relationships.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Fluent

Work Experience

Freelance Video Creative Services (Founder, Video Producer, Videographer, Editor) at Fear Not Creative

October 1, 2025 - Present

Partner with businesses and organizations to develop strategic video content that strengthens brand identity, communicates key messaging, and supports marketing and recruiting initiatives. Led creative direction and full production of three videos for Central Valley Training Center (CVTC): a recruitment film, company overview video, and a participant success story documentary. Managed the production lifecycle from concept development and scripting through interview planning, production scheduling, filming, editing, color correction, sound design, motion graphics, and final delivery. Collaborated with executive leadership and stakeholders to align creative vision with organizational goals while meeting deadlines and expectations. Produced authentic, story-driven content through interviews, b-roll, and cinematic visuals highlighting CVTC’s mission, workplace culture, and community impact. Delivered polished video assets optimized for websites, social media, recruiting campaigns, presen

Video Softw are Company (Software QA & Customer/Technical Support) at Digital Anarchy

December 1, 2017 - February 28, 2025

Provided comprehensive front-line technical support across multiple channels (email, chat, and ticketing platforms) for installation, licensing, and product functionality issues across macOS and Windows. Diagnosed and replicated complex customer-reported software issues and authored detailed diagnostic reports enabling developers to reproduce errors and address root causes. Performed regression, functional, usability, and performance testing to maintain reliability, prevent defects, and ensure optimal end-user experience. Authored and maintained FAQs, troubleshooting guides, and knowledge base articles to empower users with self-service resources while reducing repeat inquiries and improving response efficiency. Partnered with engineers to validate bug fixes and confirm new feature stability; provided real-time insights guiding continuous improvement of flagship products. Directed QA support for two flagship products driving company revenue, earning name credits on releases to recogniz

Post-Production Lead, Head Video Editor, Project Manager, Marketing Content Producer at NEEBA Agency

December 1, 2015 - December 1, 2017

Spearheaded post-production workflows by coordinating editing tasks, visual design elements, and storytelling approach to deliver compelling content aligned with client brand objectives. Produced high-quality video content by applying advanced editing techniques and cinematic storytelling principles to enhance audience engagement across platforms. Consulted regularly with clients to clarify creative vision, align project timelines, and ensure final deliverables met both deadlines and expectations. Structured and monitored project schedules, linking client feedback cycles with internal production workflows to streamline execution and minimize delays. Designed and produced marketing visuals optimized for digital distribution and social media channels to strengthen brand visibility and client outreach.