Available to hire
I am a reliable, hardworking, and motivated professional with excellent communication skills, able to communicate well with people and work in fast-paced environments with changing priorities while meeting deadlines. I am a flexible team player who builds strong working relationships with colleagues, works efficiently, and takes initiative.
I am seeking a management role in customer service where my experience in retail, hospitality, administration, aviation and English teaching can be leveraged to deliver exceptional customer experiences and support my ongoing growth and skills development.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Language
English
Fluent
Italian
Advanced
Swahili
Advanced
Work Experience
Remote Freelance Online Customer Service Representative and PA
November 30, 2025 - November 30, 2025Provided remote customer service support and personal assistant tasks, handling inquiries via email and phone, coordinating bookings and calendar management, and performing data entry and receipts reconciliation as needed.
Maternity Leave
November 30, 2024 - November 30, 2024E-Commerce B2B Customer Service Representative at WISE S.r.l
June 30, 2023 - June 30, 2023Managed pre-order invoicing, credit notes for returns, and payment collection verification. Served as first point of contact for Italian and foreign clients. Provided after-sales information, order processing support, and cross-department collaboration with Warehouse and Logistics.
E-commerce Customer Service Specialist at Antonioli S.r.l
December 31, 2022 - December 31, 2022Handled customer relations in Italy and abroad via phone, email and chat. Managed pre and post-sales support, returns, refunds, exchanges, claims, payments and invoices. Coordinated with Brands Handlers, Logistics, Buyers, boutique staff and photography teams.
Ecommerce Customer Service Specialist at Approche Sur Mesure
April 30, 2022 - April 30, 2022Maintained customer relations in Italy and abroad, supported after-sales, and managed returns, refunds, exchanges and claims. Coordinated with Brand Handlers and promoted online brand products.
English Teacher at KIDS&US
November 30, 2021 - November 30, 2021Prepared classes using Kids&Us lessons, songs, games, stories and arts & crafts. Monitored student progress and built strong relationships with students, families and mentors to support growth in language learning.
P.A. to Co-Founder of AFIUK.ORG & Parent Advocate/English Teacher at AFIUK.ORG
September 30, 2021 - September 30, 2021Attended online meetings on behalf of the Co-Founder, maintained financial records, performed data entry, supported Ambassadors, structured meetings and minutes, calendar management, invoice monitoring, and delivered English lessons to children and parents.
Customer Service Assistant/Receptionist at Rothschild & Co Bank
May 31, 2020 - May 31, 2020Greeted clients, supported CEO/MD/Directors, managed calls and routing, maintained diary and travel arrangements, coordinated meeting rooms, and handled storage of corporate documents.
Client Advisor at Dolce&Gabbana - Mens Wear
February 28, 2010 - February 28, 2010Delivered exceptional client service, demonstrated product knowledge, supported tailoring and fit guidance, and contributed to inventory management and visual displays.
First Class Flight Attendant at Emirates
September 30, 2019 - September 30, 2019Provided high-level customer service to VIPs in First and Business Class, maintained privacy and confidentiality, supervised cabin operations, assisted in flight safety and service delivery, and represented brand publicly.
Client Advisor at Dolce&Gabbana Mens Wear - Sloane, London
February 28, 2010 - February 28, 2010Promoted products, built long-term relationships with clients, and contributed to store operations and visual merchandising.
Showroom Brand Manager Assistant & Receptionist at MaxMara - Old Bond St, London
November 30, 2009 - November 30, 2009Supported showroom brand management and receptionist duties, coordinated client interactions and contributed to brand presentation.
Part Time Sales Assistant at Valen Sno/Pinko/Versace (Department Store) Milan
August 31, 2008 - August 31, 2008Assisted customers, supported sales goals and contributed to store operations.
Remote Freelance Online Customer Service Representative and PA
November 1, 2025 - November 1, 2025Provided remote customer service support and personal assistant tasks, including managing inquiries via email and phone, calendar management, meeting bookings, travel coordination, data entry and administrative duties.
Maternity Leave
November 1, 2024 - November 1, 2024E-Commerce B2B Customer Service Representative at c/o WISE S.r.l
June 1, 2023 - June 1, 2023Managed pre-order invoicing, credit notes for returns, and payment collection verification. First point of contact for Italian and foreign clients. Provided customer support via email and phone during order processing. After-sales information to customers (order status, return management, internal checks for rapid problem resolution). Internal order management in collaboration with Warehouse and Logistics.
E-commerce Customer Service Specialist at Antonioli S.r.l
December 1, 2022 - December 1, 2022Managed customer relations in Italy and abroad via telephone, emails and chat. Pre- and post-sales support online. Managed returns, refunds, exchanges, and claims. Processing payments and invoices. End-of-day company reports. Liaised with Brand Handlers, Logistics team, Buyers, boutique staff and Photography teams; assisted with brand-related queries.
Ecommerce Customer Service Specialist at Approche Sur Mesure
April 1, 2022 - April 1, 2022Maintained customer relations in Italy and abroad via direct/indirect channels (telephone, emails, chat). After-sales support, assisting customers with online and boutique purchases. Managed returns, refunds, exchanges, and claims; liaised with Brands Handlers. Assisted with brand-related queries and promoted brand products to local and international customers.
KIDS&US English Teacher
November 1, 2021 - November 1, 2021Prepared lessons using Kids&Us materials, music, games, stories and arts and crafts. Monitored students’ progress and guided learners toward their goals. Built strong relationships with students, families, peers and mentors to support growth. Communicated professionally and remained passionate and motivating.
P.A. to Co-Founder of AFIUK.ORG & Parent Advocate/English Teacher
September 1, 2021 - September 1, 2021Attended online meetings for the Co-Founder, maintained financial records, performed data entry, supported Ambassadors, structured meetings and took minutes. Managed calendar, meeting bookings, and invoicing. Taught English to children aged 3-13 and provided parental support; signposting and community integration support; event planning for the organization.
Customer Service Assistant/Receptionist at Rothschild & Co Bank, Milan
May 1, 2020 - May 1, 2020Greeted clients at reception, provided VIP treatment, supported CEO/MD/Directors; managed calls and routing, maintained efficient internal communications; arranged meetings, rooms, couriers and catering; monitored calendars; managed travel arrangements; organized physical and digital documents.
Client Advisor at Dolce&Gabbana - Mens Wear, Milan
December 1, 2019 - December 1, 2019Delivered exceptional client experience through greeting, listening and product knowledge; advised on formal wear, size and accessory options; maintained store standards and inventory; contributed to visual presentation and cross/up-selling; built long-term client relationships.
First Class Flight Attendant at Emirates
September 1, 2019 - September 1, 2019Provided high-level customer service to VIP clients in First and Business cabins; maintained privacy and confidentiality for high-profile individuals; managed cabin operations, safety and service standards; liaised with cockpit crew and supported pre/post-flight procedures; represented the brand on and off the aircraft.
Client Advisor - Dolce&Gabbana Mens Wear at Dolce&Gabbana Mens Wear - Sloane, London
February 1, 2010 - February 1, 2010Delivered exceptional client experience; demonstrated product knowledge, assisted with tailoring and accessories; maintained store standards and inventory; supported visual merchandising and up-selling.
Showroom Brand Manager Assistant & Receptionist at MaxMara, Old Bond Street, London
November 1, 2009 - November 1, 2009Assisted showroom management, supported reception duties, collaborated with brand teams to maintain client relations and showroom operations.
Part Time Sales Assistant at Valentino / Pinko / Versace (Department Store), Milan
August 1, 2008 - August 1, 2008Provided customer service, product knowledge, and sales support across luxury brands within department store settings.
Education
Diploma - Polimoda Fashion Institute & Institute Of Fashion Burgo at Polimoda Fashion Institute & Institute Of Fashion Burgo, Milan
March 1, 2003 - June 1, 2007A Levels and O Levels at Laiser Hill Academy
January 1, 1997 - November 1, 2001Diploma in Fashion Styling at Polimoda Fashion Institute & Istituto di Moda Burgo, Milan
March 1, 2003 - June 1, 2007A Levels in Maths, English, English Literature, Sciences, History, Commerce, Swahili at Laiser Hill Academy
January 1, 1997 - November 1, 2001O Levels in Maths, English, Swahili, Sciences, Art & Craft, Music, Geography, History at Laiser Hill Academy
January 1, 1997 - November 1, 2001Qualifications
TEFL Certificate (Teaching English as a Foreign Language)
January 11, 2030 - November 3, 2025TEFL Certificate (Teaching English as a Foreign Language)
January 11, 2030 - November 3, 2025High School Certificate - A Levels
January 11, 2030 - November 3, 2025O Levels
January 11, 2030 - November 3, 2025Industry Experience
Retail, Travel & Hospitality, Education, Professional Services, Media & Entertainment, Other, Financial Services
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
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