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I am a reliable and adaptable professional with a background in customer service and administration, gained through UK-based roles. I am experienced in working with diverse populations and handling sensitive situations with empathy and professionalism. I am a strong communicator with excellent organisational skills and a proven ability to learn quickly, solve problems, and work collaboratively.…

Saba Khan

Writer, Copywriter, Content Producer, +2

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I am a reliable and adaptable professional with a background in customer service and administration, gained through UK-based roles. I am experienced in working with diverse populations and handling sensitive situations with empathy and professionalism. I am a strong communicator with excellent organisational skills and a proven ability to learn quickly, solve problems, and work collaboratively.…

Available to hire

I am a reliable and adaptable professional with a background in customer service and administration, gained through UK-based roles.

I am experienced in working with diverse populations and handling sensitive situations with empathy and professionalism. I am a strong communicator with excellent organisational skills and a proven ability to learn quickly, solve problems, and work collaboratively.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Urdu

Fluent

Panjabi, Punjabi

Fluent

Work Experience

Senior Customer Service Advisor at Lloyds Bank

July 1, 2022 - February 1, 2024

Handled customer inquiries related to pensions, investments, and account information, maintaining accuracy and professionalism. Verified customer identity using KYC and security procedures. Supported vulnerable customers with clear communication, empathy, and appropriate escalation. Ensured strict compliance with data protection and confidentiality. Met service level agreements (SLAs), quality scores, and compliance standards.

Administrative Assistant at Alpha Translating and Interpreting Services

June 1, 2019 - September 1, 2020

Managed email correspondence, responding to client enquiries and scheduling translation and interpreting assignments. Performed accurate data entry of client details, bookings, and job records into internal systems. Coordinated calendars, appointments, and interpreter schedules to ensure timely service delivery. Prepared and maintained documents, reports, and spreadsheets using Microsoft Word and Excel. Maintained organised digital filing systems and ensured confidential information was handled securely. Gained cross-cultural communication experience through a diverse client base.