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I'm a software and deployment engineer with a passion for building scalable, reliable systems. I thrive in cross-functional environments where I can combine hands-on development with automation and DevOps practices to deliver end-to-end solutions. Lately, I’m focused on integrating AI services to automate processes and enable predictive workflows, while also delivering AI-powered bots and apps that enhance user experiences. I’m currently completing a Postgraduate Diploma in IT Project Management to blend technical excellence with strong project delivery in AI-driven environments.…I'm a software and deployment engineer with a passion for building scalable, reliable systems. I thrive in cross-functional environments where I can combine hands-on development with automation and DevOps practices to deliver end-to-end solutions. Lately, I’m focused on integrating AI services to automate processes and enable predictive workflows, while also delivering AI-powered bots and apps that enhance user experiences. I’m currently completing a Postgraduate Diploma in IT Project Management to blend technical excellence with strong project delivery in AI-driven environments.

Sahan Cava

Web Developer, Full Stack Developer, Back-End Developer, +2

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I'm a software and deployment engineer with a passion for building scalable, reliable systems. I thrive in cross-functional environments where I can combine hands-on development with automation and DevOps practices to deliver end-to-end solutions. Lately, I’m focused on integrating AI services to automate processes and enable predictive workflows, while also delivering AI-powered bots and apps that enhance user experiences. I’m currently completing a Postgraduate Diploma in IT Project Management to blend technical excellence with strong project delivery in AI-driven environments.…I'm a software and deployment engineer with a passion for building scalable, reliable systems. I thrive in cross-functional environments where I can combine hands-on development with automation and DevOps practices to deliver end-to-end solutions. Lately, I’m focused on integrating AI services to automate processes and enable predictive workflows, while also delivering AI-powered bots and apps that enhance user experiences. I’m currently completing a Postgraduate Diploma in IT Project Management to blend technical excellence with strong project delivery in AI-driven environments.

Available to hire

I’m a software and deployment engineer with a passion for building scalable, reliable systems. I thrive in cross-functional environments where I can combine hands-on development with automation and DevOps practices to deliver end-to-end solutions. Lately, I’m focused on integrating AI services to automate processes and enable predictive workflows, while also delivering AI-powered bots and apps that enhance user experiences. I’m currently completing a Postgraduate Diploma in IT Project Management to blend technical excellence with strong project delivery in AI-driven environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Turkish

Fluent

Work Experience

Senior Deployment Engineer at Afiniti

January 1, 2025 - October 1, 2025

Led end-to-end implementation and integration of VoIP systems (Genesys, Avaya, Cisco) for enterprise contact centers. Built Python and Redis-based services that integrated Jira REST API into agent desktops, automatically creating tickets from calls and reducing manual data entry. Developed automation scripts to replace repetitive deployment and configuration steps, shortening rollout times and reducing human error. Designed and maintained Grafana dashboards and alerts to monitor production health, call routing performance, and key SLAs. Investigated and resolved production incidents using logs, DevOps tools, and SQL queries, often under strict time constraints. Collaborated with data science and product teams to operationalize AI-driven call routing models in production environments.

Senior Deployment Engineer at Afiniti

August 1, 2022 - November 1, 2024

Led deployment and maintenance activities for regional environments, built and optimized automation pipelines, and supported UAT/go-live across multiple regions. Implemented AI-informed improvements for call routing and production reliability.

Technical Support Manager at Insider One

November 1, 2021 - July 1, 2022

Conducted A/B testing for product optimization; investigated bug fixes and customization requests, analyzing scope; fixed bugs in AI products to increase e-commerce sales; coded HTML, CSS, and JavaScript customizations; advised partners on effective solutions; managed Zendesk tickets and Jira workflows; held 1:1 meetings with partners to clarify requests or reproduce bugs; resolved issues reported by users and enterprise clients.

Software Developer at Allianz Partners Türkiye

August 1, 2019 - November 1, 2021

Developed REST API Web Services in ASP.NET MVC and .NET Core; provided service and issue handling, and implemented new development requests for in-house Windows software; coded core T-SQL queries for multi-department reporting; documented and maintained internal software systems; processed requests and bug reports via Jira.

Cost & Fraud Controller at Cost & Fraud Controller

August 1, 2018 - August 1, 2019

Maintained daily, weekly, monthly, and annual reports; delivered results to the COO; collaborated with suppliers and customers to validate financial results; prepared reports and defined average costs before project agreements; informed the COO of suspected fraud attempts by suppliers or customers.

International Customer Service Representative at Mercedes-Benz (Europe Region)

October 1, 2016 - August 1, 2018

Acted as dedicated roadside assistance operator for Mercedes-Benz across Europe; arranged towing or workshop services for customers facing breakdowns or accidents; communicated with authorized workshops by phone or email; tracked repair and financial processes until vehicle release; mediated disputes between customers and workshops/towing providers to ensure timely resolutions.