Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a competent, detail-oriented, and analytical professional who is passionate about turning data into actionable insights. I hold the relevant qualifications in data analytics and have hands-on experience with data collection, cleaning, and visualisation, as well as statistical analysis, reporting, and dashboard development. In my previous role, I was renowned for my strong analytical thinking, collaborative approach, and ability to explain complex data trends to non-technical stakeholders. In every role I hold, I am committed to making positive organisational change.…I am a competent, detail-oriented, and analytical professional who is passionate about turning data into actionable insights. I hold the relevant qualifications in data analytics and have hands-on experience with data collection, cleaning, and visualisation, as well as statistical analysis, reporting, and dashboard development. In my previous role, I was renowned for my strong analytical thinking, collaborative approach, and ability to explain complex data trends to non-technical stakeholders. In every role I hold, I am committed to making positive organisational change.

SALIF TEBO





I am a competent, detail-oriented, and analytical professional who is passionate about turning data into actionable insights. I hold the relevant qualifications in data analytics and have hands-on experience with data collection, cleaning, and visualisation, as well as statistical analysis, reporting, and dashboard development. In my previous role, I was renowned for my strong analytical thinking, collaborative approach, and ability to explain complex data trends to non-technical stakeholders. In every role I hold, I am committed to making positive organisational change.…I am a competent, detail-oriented, and analytical professional who is passionate about turning data into actionable insights. I hold the relevant qualifications in data analytics and have hands-on experience with data collection, cleaning, and visualisation, as well as statistical analysis, reporting, and dashboard development. In my previous role, I was renowned for my strong analytical thinking, collaborative approach, and ability to explain complex data trends to non-technical stakeholders. In every role I hold, I am committed to making positive organisational change.

Available to hire

I am a competent, detail-oriented, and analytical professional who is passionate about turning data into actionable insights. I hold the relevant qualifications in data analytics and have hands-on experience with data collection, cleaning, and visualisation, as well as statistical analysis, reporting, and dashboard development. In my previous role, I was renowned for my strong analytical thinking, collaborative approach, and ability to explain complex data trends to non-technical stakeholders. In every role I hold, I am committed to making positive organisational change.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

French

Fluent

English

Fluent

Work Experience

People Engagement Executive (IT & Client QA)

January 1, 2022 - August 30, 2025

Conducted performance audits and skill evaluations for IT/technical staff aligned with client KPIs. Implemented QA frameworks using Google Sheets and Trello to monitor support team performance for Dubai-based clients. Boosted client satisfaction by 30% by refining onboarding and training programs based on technical feedback. Liaised with HR/operations to address skill gaps and supported contract renewals for key B2B clients.

French IT Help Desk Analyst at Cyberlink Yaounde

December 31, 2019 - August 30, 2025

Provided bilingual L1/L2 technical support via phone, email, chat, and ticketing systems for over 500 clients. Diagnosed and resolved software, hardware, and network issues; managed escalation protocols for complex cases. Logged and tracked incidents using ITSM systems, reducing resolution time by 25% through optimized documentation. Maintained 98% SLA compliance and top-tier CSAT scores. Developed knowledge base articles, improving team efficiency by 15%.

Office Administrator (IT & Systems Support) at Dukkantek DMCCO / Calabash Media & Entertainment

July 1, 2025 - August 30, 2025

Managed digital infrastructure including Google Workspace and CRM tools, providing technical assistance to internal teams. Automated invoice/payment tracking using Excel, reducing administrative errors by 20%. Coordinated IT setup for corporate events and maintained communications security protocols. Utilized version control systems such as Git, SVN, and Mercurial for project management. Assisted customers with product selection, orders, and returns. Conducted deposits, mediations, and negotiations on clients' behalf. Supported financial statement and budget preparation. Managed multi-line switchboard system. Developed comprehensive sales strategies, increasing revenue by 25%.